Jr. IT Help Desk Exe

1 week ago


Vizag, Andhra Pradesh, India Patra Corp Full time

Roles & Responsibilities:

  • Manage Help Desk tickets in a timely manner
  • Willing to work in shifts 24/
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Ask questions to determine nature of problem.
  • Walk customer through problemsolving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Good command over written & verbal English communication
  • Keep asset inventory of all equipment, software, and licenses
  • Manage all installations, repairs, maintenance, and test tasks via remote tool or inperson support at User's location or at Patra's office
  • Maintain user PCs, including upgrades and configuration as needed
  • General awareness of computer systems, PC repair, and network management
  • Ability deploy, configure, and support operating systems on desktop
  • Understanding and appreciation for information security within systems and user devices.

Qualification:

  • Graduate with preferably 1year experience.
  • IT Certifications such as CompTIA A+ would be a plus

Job Types:
Full-time, Permanent

Pay:
Up to ₹23,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Day range:

  • Monday to Friday

Shift:

  • Night shift
  • Rotational shift

Work Location:
In person

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