L2 Netbackup Support Engineer

1 week ago


Bengaluru, Karnataka, India IBU Consulting Full time

About the job :

Required Core Skills :

  • Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure
  • Experience of customer deployments exceeding 50,000 endpoints
  • Previous large scale migrations experience of data protection workloads

Nice To Have Skills :

  • Effective communication skills in both verbal and written English
  • Good analytical and troubleshooting skills (the ability to think logically through a problem)
Minimum years of experience : 5-8

Educational Qualifications :
Needed : No

Detailed JD :

  • Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure
.

  • Taking initiative and proactively raising issues with both internal teams and external vendors
  • Experience logging calls with both hardware and software vendors, including progressing issues through to resolution
  • Strong understanding of data protection solutions for Linux, Windows, Oracle and VMware.
  • Including deployment and troubleshooting issues
  • Experience of customer deployments exceeding 50,000 endpoints
  • Previous large scale migrations experience of data protection workloads
  • Basic ability to troubleshoot when issues are introduced from automation
  • Experience supporting environments with multiple NBU primary server domains, as well as 100's of media servers
  • Experience operating within controlled environments, adhering to strict change management and role elevation criteria.
  • Flexibility to work across time zones as required.

Additional Skills :

  • Effective communication skills in both verbal and written English
  • Client focused with regards to service delivery
  • Selfdriven and able to work independently or within a team
  • Good analytical and troubleshooting skills (the ability to think logically through a problem)
  • Must have the initiative, tenacity and commitment to see problems through to resolution
  • Confidence to speak out and voice their opinions where necessary.
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