Process Lead

2 weeks ago


Bengaluru, Karnataka, India Infosys Full time
Responsibilities


Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.


  • Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
  • Managing and prioritizing assigned TDM and Ethernet savings projects
  • Project coordination of customer moves, adds, change, and disconnect orders;
  • Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.
  • Background in managing and ordering telco products.
  • You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.
  • Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.
  • Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation.
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.
  • Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRs
  • Build inventory records in our CRM utilizing CSRs.
  • Possess a high understanding of Telecom contracts.
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Supporting Internal and Offshore Provisioning on related orders specific to each project
  • Coordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects.
Educational Requirements

Graduate

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