Assistant Manager

1 week ago

Chennai, Tamil Nadu, India WNS Global Services Full time
Job Description


JOB TITLE ASSISTANT MANAGER – BANKING FINANCE & ACCOUNTINGPROCESS BankingPURPOSE The Assistant Manager is responsible for deliverables pertaining to delivery of Banking OperationsWORK EXPERIENCE Around 5+ years of experience in outsouring environment across any industry vertical and managing diverse teams of 15+ FTEs Scope of work to include Timely monitoring of bank balance and report out business  Download and publish bank balance reports as per the business requirements  Monitor daily bank reconciliations and report any discrepancies  Manage cash applications daily.

Maintain open items Perform review on bank payments, intercompany payments, Cass payments Daily identification of client money in accordance with CASS procedures Prepare and publish banking and cash reporting Prepare and publish forecast reporting  Align to business SLA and KPI DUTIES / RESPONSIBILITIES Operations

  • Process management - Responsible for the day to day deliverables, adherence to SLAs across various lines of business, delivering on quality and key client projects
  • Stakeholder engagement - Client Management and deliver key stakeholder projects
  • Team Management and People Development - Responsible in monitoring the team and regularly motivate and Support the team by providing feedback at regular intervals to ensure their development and with effective rewards and recognition
  • Knowledge in Banking - Reconciliations will be an added advantageRisk / Controls
  • To have a regular review on the associated risks and to ensure sufficient controls are in placeCustomer Satisfaction
  • Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores
  • Maintain good working relationship with onshore peers by having regular scheduled callsTransformation, Innovation and Process Improvements
  • Driving the team to identify areas of improvement in processes owned and ensuring the approval from the management to implement change
  • Operational Development and Continuous Improvement
  • Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables
  • Continuously engaging with the team to improve the current BAU and improve the efficiency of the processesQUALIFICATION Graduate, Post Graduate or equivalent professional with minimum 5+ Years of relevant experienceSKILL SETSSoft Skills
  • Recognizes and assesses several likely causal factors or ways of interpreting the information available.
  • Identifies connections between situations that are not obviously related
  • Prior experience in Oracle,Hyperion or other reporting tools preferable
  • Prior experience in working in multiple ERP tools preferable
  • Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational deliverablesBehavioural Competencies
  • Decision making ability & Attention to detail
  • Team players with a ready disposition to learn
  • Professional mannerisms
  • Customer Centricity
  • Commitment and reliability
  • Versatile and adaptable
  • Work under tight deadlines and presureCommunication Skills
  • Communicates complex issues clearly and credibly with widely varied individuals within and outside organization
  • Uses varied communication methods to promote dialogue and shared understanding
  • Adapts communication style to handle complex on
  • the
  • spot questions from customers or internal stakeholders
Qualifications

Graduate, Post Graduate or equivalent professional with minimum 5+ Years of relevant experience
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