Process Developer, Insurance Claims
1 week ago
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Inviting applications for the role of Process Developer, Insurance Claims (Voice) - The function of the position is to dispatch the claims on the claims management system and call to contractors and assign the job. Once the job has been assigned to the contractor then we need to inform the homeowner about the claim & contractor details.
Responsibilities:
Transaction processing according to standard work & SOP Calls to be made to Vendors & Homeowners Prioritize transactions according to detailed guidelines to meet SLA Plans and prioritizes tasks and work responsibilities to achieve objectives Comprehending and responding to customer inquiries. Identify, research, and resolve problems. Assist with/perform other team tasks as the need arises. Ability to accurately interpret and compile information from a variety of sources and systems Ensure that turnaround time and quality of the work meets Company service standards Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls Handle own work in process and support team efforts to ensure that individual, team goals are met. Maintain key records like working files, email for reference and audit purpose Ability to handle basic day to day requirements of excelQualifications
Minimum qualifications
·· Any Graduate (Non Tech)
·· Freshers are eligible
·· Excellent English language skills (verbal and written)
Preferred qualifications
·· US Insurance claims processing
Essential skills:
US Claim experience Excellent English Communication (Both written & verbal) Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data Displays energy and enthusiasm in approaching the job Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service Ready to work on stretched working hours Ability to independently work well with internal and external customers Customer service focus Basic Computer knowledge along with typing speed of 20 words/minute Insurance knowledge-
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