IT Operations Supervisor
1 week ago
Job Family:
IT Operations
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Today, Sabre is creating a new marketplace for personalized travel.It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers.
Join our journeySabre is the global leader in innovative technology that leads the travel industry.
We are always looking for bright and driven people who have a penchant for technology, are hackers at heart and want to hone their skills.
If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.
The Operations Control Center (OCC) Global Operations team plays a key role in support in the operational support of Sabre's infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second.
OCC is the first line of support for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue.
This role will perform as a people and technical leader as defined in the below:
Job Responsibilities- Lead in the identification, development and customization of supporting processes to ensure operational stability of complex systems which facilitates Sabres vision and goals.- Provides leadership in support of investigation and diagnosis of Incidents and Service Requests.- Provides guidance and timely responses to problem tasks, outages and performance alerts- Provides guidance in the day-to-day activities team members with pre-defined process and procedures and operational tasks as documented in provided knowledge bases.- Supports the management of Incidents, Changes, Problems, Knowledge Articles using ServiceNow.- Engages in the oversight and feedback to internal facing teams on the ongoing projects.- Assures assigned teams are following operational process and procedures as they are defined.- Supports teams which work in shifts having a 24/7 support environment.
- Provides consistent and timely feedback to direct reports as required to ensure a stable workforce environment is maintained.
(ex:
Splunk, Zabbix, AppD)- Strong written and verbal communication skills.- 4 year degree/post 4 year degree/advanced certifications years or related experience; or an advanced degree with mínimal experience- Equivalent work experience leadership of a team of entry to mid level professionals
Scope- Works on issues where analysis of situation or data requires review of relevant factors.- Exercises judgment within defined procedures and policies to determine appropriate action.
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