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Service Monitoring Engineer
2 weeks ago
Description
Join our Team
About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.
What you will do:
Participate in 1st Level Service Monitoring and Event Management.
Handle Service and Resource Alarm efficiently.
Monitor the performance of Resources and Services.
Conduct Security Event Monitoring.
Identify and document incidents.
Support in the investigations related to capacity and performance.
Track, manage and report on incident resolution.
Escalate identified security incidents.
The skills you bring:
Ericsson Operations Engine - Mode Of Operations.
MS TOP.
Document Control.
Ericsson RAN Management.
Client Services.
ITIL.
Call Centers.
Key Qualifications
Graduation in B.Tech (EC/ CS/IT)
Experience: 2 yrs to 5 yrs.
Get Matched
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Communication Engineering Maintenance Integration Information Systems HTML Gap Analysis GSM Engineering Electronic Engineering DeploymentJob titles of previous hires
Service Engineer
Previous hires also worked at
SM Creative Electronics
Huawei Technologies
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