Cisco

2 weeks ago


Pune, Maharashtra, India Lobo Staffing Solutions Full time

Position Summary:

We are seeking a highly motivated and talented individual to join our team as an L0 Network Support Engineer. In this role, you will be responsible for monitoring, basic troubleshooting, and follow-up with our providers and partners.

Your primary focus will be on ensuring the smooth operation of our network infrastructure and resolving any network-related issues that arise.


Responsibilities:

  • Provide firstlevel technical support for networkrelated issues to customers and internal teams.
  • Troubleshoot and resolve basic network issues, ensuring timely resolution.
  • Assist with IP addressing tasks and basic IP understanding.
  • Collaborate with senior engineers to escalate complex issues and follow up until resolution.
  • Ensure effective communication and coordination with customers and internal stakeholders.
  • Document and maintain accurate records of customer interactions and technical solutions.
  • Stay uptodate with industry trends and technologies related to network support.

Requirements:

  • A minimum of 6 months of relevant experience in network support or a related field.
  • A graduate degree, diploma, BCS, or BSc in a relevant discipline.
  • Basic understanding of IP addressing and networking concepts.
  • Strong communication skills, particularly in South Languages (specify the specific languages required).
  • Knowledge of basic IP and network troubleshooting techniques.
  • CCNA certification is preferred but not mandatory.
  • Ability to work independently and collaboratively in a fastpaced environment.
  • Strong problemsolving skills and attention to detail.
  • Good interpersonal skills and ability to work effectively with crossfunctional teams.


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