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Cisco
2 weeks ago
Position Summary:
We are seeking a highly motivated and talented individual to join our team as an L0 Network Support Engineer. In this role, you will be responsible for monitoring, basic troubleshooting, and follow-up with our providers and partners.
Your primary focus will be on ensuring the smooth operation of our network infrastructure and resolving any network-related issues that arise.
Responsibilities:
- Provide firstlevel technical support for networkrelated issues to customers and internal teams.
- Troubleshoot and resolve basic network issues, ensuring timely resolution.
- Assist with IP addressing tasks and basic IP understanding.
- Collaborate with senior engineers to escalate complex issues and follow up until resolution.
- Ensure effective communication and coordination with customers and internal stakeholders.
- Document and maintain accurate records of customer interactions and technical solutions.
- Stay uptodate with industry trends and technologies related to network support.
Requirements:
- A minimum of 6 months of relevant experience in network support or a related field.
- A graduate degree, diploma, BCS, or BSc in a relevant discipline.
- Basic understanding of IP addressing and networking concepts.
- Strong communication skills, particularly in South Languages (specify the specific languages required).
- Knowledge of basic IP and network troubleshooting techniques.
- CCNA certification is preferred but not mandatory.
- Ability to work independently and collaboratively in a fastpaced environment.
- Strong problemsolving skills and attention to detail.
- Good interpersonal skills and ability to work effectively with crossfunctional teams.
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