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Technical Support Engineer

3 months ago

Mohali, Punjab, India XenonStack Full time

XenonStack's ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users.

The ideal candidate will have a passion for Troubleshooting and Solving Technical LAN and Software related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting, Problem-solving skills and be a self-starter with the ability to work independently.

Job Responsibilities

1. Research and identify solutions to Technical issues.

2. Manages day-to-day Incident and Service requests

3. Responsible to manage the Service Desk email box and assign emails to appropriate department

4. Ensure that complaints should be resolved on time.

5. Provides ticket status to resources as needed

6. Provide technical support, account integration, backend support and advice to IT teams

7. Excellent knowledge on Hardware & networking.

8. Basic Database querying

Technical Requirements

1. Experience and knowledge of Linux/Windows Server administration.

2. Experience with CDN configuration (Cloudflare or any other CDN).

3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other).

4. Experience with Patch Management.

5. Knowledge of Load Balancers.

6. Knowledge of Active Directory, LDAP and SSO integrations.

7. Knowledge of Data security & Firewalls Rules.

8. Ability to diagnose and troubleshoot technical issues.

Professional Attributes

1. Excellent communication skills

2. Attention to detail

3. Analytical mind and problem-solving aptitude

4. Strong Organizational skills

5. Ready to work in Shifts.

6. Visual Thinking

Educational Qualification : Diploma or simple graduation with Computer hardware course

Experience : 1 - 2 years