Security Associate

2 weeks ago


Gurgaon, Haryana, India BT Group Full time
Security Associate

Job Req ID:29313
Posting Date:4 Mar 2024
Function:Customer Service
Unit:Business
Location:9th & 10th Flr, Gurugram Info, Gurugram, India
Salary:competitive
Why this job matters

The Network Technician assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.


What you'll be doing

  • Delivers critical customer technical support for network, hardware, and infrastructure development.
  • Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
  • Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
  • Defines the problem and develops system requirements and specifications.
  • Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
  • Manages work and priorities through ticketing system and workflow.
  • Collaborates with various stakeholders to remove project obstacles.
  • Participates in the migration, basic configuration and rollout of new or upgraded hardware.
  • Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
  • Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

The skills you'll need

  • Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Vendor Management
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

  • BT is part of BT Group, along with EE, Openreach, and Plusnet.
  • Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
  • We value diversity and celebrate difference. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen.

But you won't be alone:

we'll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses.

Grab it.

A FEW POINTS TO NOTE:

  • Although these roles are listed as fulltime, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?

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