Senior Analyst

1 week ago

Noida, Uttar Pradesh, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC3

Customer Success Services-Oracle SAAS/SCM Cloud Specialist

Position Overview:

The Position is for a Functional Support Analyst with a technical background in Fusion ERP Suite of SCM products (Demand Planning and Supply Planning) responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident. The key skills put to use on a daily basis are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise. It is an opportunity to work with Cloud customers. It includes: Work directly with Customers for Advising on complex use of Oracle products Resolving highly complex and mission-critical issues Manage highly complex and critical customer issues Serve as Situation Manager on highly sensitive issues Consult with Management in directing resolution of critical customer situations Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions Formal mentoring for promoting the technical and professional development of others Creation/review of Knowledge Articles

Qualifications:

Must Have Skills 6-10 years of experience in Implementation, support, or upgrade of SaaS SCM suite of products(Demand Planning and Supply Planning) with at least 1 implementation experience on SaaS SCM Products – Demand Planning, Supply Planning, BI Publisher and knowledge on Oracle Integration Cloud. Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. Work with users to troubleshoot and resolve issues, answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessions Nice to Have Skills 6 to 10 years of experience in Implementation, support or upgrade of Oracle SaaS SCM Suite. Should have good knowledge on Fusion Cloud architecture, setup manager and activities. Knowledge of FBDI and OTBI reports development Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. Knowledge of Security setup would be an added advantage. Experience in one of the following areas is seen as an advantage: XML Java, J2EE and Oracle ADF SOA and Web Services Others Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis. Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer. Must have very good communication skills, Must be a team player, willing to learn new technologies and work in rotational shifts. Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.

Education & Experience:

Academics:

(Computer Science)/BE or equivalent preferred. Other qualifications with adequate experience may be considered.

  • Senior HRIS Analyst

    1 week ago

    Noida, Uttar Pradesh, India Cognex Full time

    Job Description The Senior HRIS Analyst is a member of the Employee Services (ES) team and will be responsible for supporting the support and configuration of Cognex's Human Capital Management system (Workday). The Senior HRIS Analyst will report to the Senior Manager, HRIS and configure, test and deploy all system improvements for modules they...

  • Senior HRIS Analyst

    1 week ago

    Noida, Uttar Pradesh, India Cognex Corporation Full time

    The Senior HRIS Analyst is a member of the Employee Services (ES) team and will be responsible for supporting the support and configuration of Cognex's Human Capital Management system (Workday). The Senior HRIS Analyst will report to the Senior Manager, HRIS and configure, test and deploy all system improvements for modules they oversee.Essential Functions:...

  • Senior Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Mercer Full time

    Wealth Analytical Services – Retirement, US / Canada WAS - Retirement is seeking candidates for the following position based in the Noida / GGN office Senior Analyst - ActuarialWhat can you expect?We are looking to hire Senior Analyst-Actuarial in the US Pension Actuarial teamThe team at GOSS Operations & Technology supports the US Actuarial & Financial...

  • Senior Analyst

    1 month ago

    Noida, Uttar Pradesh, India Mercer Full time

    Wealth Analytical Services – Retirement, US / Canada WAS - Retirement is seeking candidates for the following position based in the Noida / GGN office Senior Analyst - ActuarialWhat can you expect?We are looking to hire Senior Analyst-Actuarial in the US Pension Actuarial teamThe team at GOSS Operations & Technology supports the US Actuarial & Financial...

  • Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time

    The Senior Analyst - Workday role is responsible for providing support to stakeholders across the Workday platform. What You'll Do Provide support in resolving Workday related requests assigned to the HR Systems team. Deliver high quality support for Core HCM and any other functional areas such as Compensation, Benefits, Talent, Recruitment,...

  • Senior Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India ION Full time

    LAB49 is hiring Senior Business Analysts for an exciting opportunity. Elevate your career with an unparalleled experience in working with a global top tier financial partners Join us and be part of a visionary team shaping the future of innovation and growth. Don'tmiss out on this extraordinary opportunity – apply now and ignite your career. The Business...

  • Security Analysis Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Security Analysis Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). The Security Analysis...

  • Senior Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India Ovyo Full time

    Title: Senior Business Analyst (Video) Type: Permanent Region: India Location: Noida About the Role: We are currently seeking an energetic, ambitious, and motivated Business Analyst to join our team, considering Senior level role. We require someone with a background in the media /video/OTT industry , and experience working closely with...

  • Senior Financial Analyst

    1 week ago

    Noida, Uttar Pradesh, India Cognex Full time

    Job Description The Role: Cognex is looking for a Senior Financial Analyst to join the growing FP&A team. This position provides insightful, trustworthy data that helps senior management make strategic and tactical decisions for our company. Essential Functions: Partner with functional leaders to prepare the annual budget and quarterly...

  • Workday Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India Aristocrat Technologies India PL Full time

    The Senior Analyst - Workday role is responsible for providing support to stakeholders across the Workday platform. You are required to work in Night shifts as required by business priorities. The Night shift timings could require you to work in the EMEA, UK or US time zones and your remuneration already considers the same. What You'll Do Provide...

  • Security Analysis Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Security Analysis Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).The Security Analysis...

  • Senior Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India CresTech Software Full time

    Profile : Senior Business Analyst Experience : 3- 8 years Job Location : Noida/ GurugramJob Description : Excellent communication and analytical skills with the ability to convert business requirements into operational deliverables to meet business objectives. Work with stakeholders to understand their business needs and translate them into technical...

  • Security Analysis Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    Job Description Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Security Analysis Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).The...

  • Senior Analyst

    1 week ago

    Noida, Uttar Pradesh, India Qualicentric Full time

    Job title: Senior Analyst-US GAAPJob location: Noida Company'sBasic Information:Qualicentric is a specialized financial advisory firm catering to small and mid-size companies. Our comprehensive services encompass Financial Modelling, Budgeting & Forecasting, Fundraising, Financial Accounting and Reporting, MIS Reporting, Bookkeeping, and Risk Management. We...

  • Senior Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Mercer Full time

    Order Management is seeking candidates for the following position based in the Noida OfficeSenior Analyst – Order ManagementWhat can you expect?This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify,...

  • Senior Analyst

    1 month ago

    Noida, Uttar Pradesh, India Mercer Full time

    Order Management is seeking candidates for the following position based in the Noida OfficeSenior Analyst – Order ManagementWhat can you expect?This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking/invoicing and access granting for the career products. We verify,...

  • Senior Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description JD for Business Analyst • 4-5 years of experience as a business analyst. with experience of the insurance/reinsurance industry and Snowflake/ADO • Understanding of data warehouse concept. (staging, enrich, curate, publish, star schema) • Create user stories with acceptance criteria. The user stories should be detailed enough...

  • Senior Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India Coforge Ltd. Full time

    JD for Business Analyst• 4-5 years of experience as a business analyst. with experience of the insurance/reinsurance industry and Snowflake/ADO• Understanding of data warehouse concept. (staging, enrich, curate, publish, star schema)• Create user stories with acceptance criteria. The user stories should be detailed enough to create tasks for other team...

  • Senior Partner- Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India RateGain Full time

    About Us: Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE, BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies,...

  • Senior Partner- Business Analyst

    1 week ago

    Noida, Uttar Pradesh, India RateGain Full time

    About Us:Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE, BSE: RateGain) is a provider of SaaS solutions and one of the world's largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23...