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Senior AR Caller

3 months ago

Chennai, Tamil Nadu, India Sisco Jobs Full time
Job Description
Job Title: Senior AR Caller
Salary:3.5-6 Lacs P.A.
Education: Any Graduate degree from a recognized university.
Experience: At least 1 year of experience in AR calling, RCM, denial management, hospital billing, or physician billing.
Location: Chennai
Shift Time: Night Shift
Job Type: Full-Time

Role Overview:

The Senior AR Caller is responsible for managing and overseeing the Revenue Cycle Management (RCM) for US Healthcare Providers. This role involves direct communication with insurance carriers to ensure timely and accurate payment of claims. Ideal candidates will have a strong understanding of the healthcare billing process, denials, and the necessary actions required to resolve them.



Responsibilities:
  • Thorough understanding of the Revenue Cycle Management process specific to US Healthcare providers.
  • Review work orders and follow up with insurance carriers to inquire about the status of claims and resolve outstanding claims issues.
  • Display expertise in handling denials, identifying reasons for rejections, and taking immediate corrective actions to resolve them efficiently.
  • Ensure that all deliverables adhere to the highest quality standards and align with client expectations.
  • Receive and process payment information accurately once claims have been settled.
  • Analyze claims that are rejected and prepare reports detailing findings and statuses of claims for further action.


Requirements
  • Excellent verbal and written communication skills, with the ability to convey information clearly and handle complex inquiries.
  • Strong listening skills with a keen ability to comprehend detailed information quickly and accurately.
  • Demonstrated knowledge and experience in AR calling, with a focus on efficiency and effectiveness.
  • Proactive in addressing issues and excellent in developing solutions that enhance operational efficiency.
  • Any graduate degree from a recognized university.
  • At least 1 year of experience in AR calling, RCM, denial management, hospital billing, or physician billing.
  • Familiarity with common medical billing software and healthcare claim procedures.
  • Candidates must be willing to work night shifts as required.
  • Previous experience in a senior role or team-leading position is advantageous.
  • Ability to work independently with minimal supervision and as part after of a team.


Requirements
Responsibilities: Handle inbound and outbound calls in an International Voice Process environment. Understand customer queries and provide accurate solutions. Facilitate and process customer information in accordance with company policies. Work collaboratively with team members to meet targets and improve service quality. Ensure high levels of customer satisfaction through excellent service standards.