Guest Relations Officer

3 months ago

Cochin, Kerala, India Mother Dental Center Full time
Receives and responds to patients' compliments and complaints regarding hospital services and ensures that concerns are handled properly

Conducts patient satisfaction surveys and issues accordingly analysis reports to manager for review and approval

Responds to patients' needs and assists them in completing their transactions at the different departments

Answers patients' inquiries about the Hospital policies, procedures, patients' rights and responsibilities, available services and coordinates between Departments when required

Job Requirements:

Up to 1-year experience in a customer facing setting

Excellent communication and interpersonal skills

Customer service oriented

Very good knowledge of written and spoken Arabic, English and French

Proficient knowledge in the use of Microsoft Office

Salary:
₹9, ₹28,660.45 per month

Schedule:

  • Day shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to Relocate:

  • Ernakulam, Kerala: Relocate before starting work (required)

Work Location:
In person