infc sme

At Amazon, we're striving to become the most customer-centric company in the world. To achieve this goal, we are looking for exceptionally talented, bright, and driven individuals. If you want to contribute to creating the ultimate online shopping destination, this is your opportunity to be part of something historic.

The INFC SME position will play a key role in supporting the expansion of our fulfillment centers. The responsibilities include:

• Work on developing new fulfillment models
• Triage Sev 3-5 tickets and prioritize tickets to optimize resource allocation
• Engage in FCSW SME calls to advocate for sites and promote best practices in each functional area. Identify training needs and gaps
• Enhance end-user documentation to streamline learning for associates and managers
• Act as a liaison with the fulfillment centers to ensure smooth implementation of software changes
• Collaborate with FCSW to provide input on software design for efficient processes
• Manage documentation of software enhancements and prioritize feature requests from sites
• Assist fulfillment centers in maximizing the use of software features

The ideal candidate will exhibit a bias for action, possess strong customer empathy, think innovatively, and blend a mix of artistic and scientific qualities.

This individual should have a track record of delving deeply into customer insights, successfully launching new products, and fostering strong relationships with global internal partners.

Attention to detail, exceptional communication skills, ability to drive consensus among stakeholders, and a strong team player mentality are essential qualities. The candidate must also be capable of working autonomously in an uncertain environment.

• A completed Bachelor's Degree is REQUIRED
• 3+ years Management experience in a manufacturing, production, or distribution setting
• Experience in cross-functional project management
• Proficiency in process improvement through Kaizens and LEAN tools
• Ability to utilize and communicate performance metrics effectively
• Flexibility to work weekends and overnight shifts
• Up to 40% travel within INFC may be necessary

• MBA or Master's degree in a related field
• Background in fulfillment center operations
• Technical expertise with the Amazon WMS system
• Strong analytical and data interpretation skills, transforming data into actionable insights
• Demonstrated bias for action and comfort in ambiguous situations
• Ability to influence others without formal authority
• Excellent verbal and written communication abilities