![GMR Enterprises Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Jm - Graphic Designer
3 weeks ago
JOB PURPOSE:
- To start 24X7 social media command center
- To ensure the consistent tone of voice
- To safeguard the online reputation of GMR Brand
- To offer a world class experience to the passengers and partners
- To maintain cordial relationship with all internal and external stakeholders
ORGANISATION CHART:
Accountabilities
Key Performance Indicators
Adherence to Agency SLAs and processes
- Compliance with social media playbook, escalation metric & SOP
- Maintain Response time
- Compliance of social media security guidelines
- Initiating and closing everything on social media tool
- Escalate critical issues internally and ensure closure
- Handle all critical social media mentions
- Overall response management
- Good writing skills
- Smooth handover to next shift
- Report generation
- Generating shift wise monthly & customized reports
- Good in ppt & excel
KEY ACCOUNTABILITIES:
Accountabilities
Key Performance Indicators
- Crises Management
- Timely escalation of all crises situations as per defined escalation metric
- Liaise with Head of Media Relations
- Stakeholder Management
- Meeting all internal & external stakeholders regularly
- Ensuring steady flow of information
- Support in social media content
- Give strategic inputs for social media campaign
- Support in execution wherever required
- Agency Management
- Accountable for agent's delivery
- Regular interaction with front end and backend team of the agency
EXTERNAL INTERACTIONS:
- Working closely with passengers and partners
- Responding to social media mentions
- Handle important mentions of influencers, verified handles and Govt functionaries
INTERNAL INTERACTIONS:
- Support to all departments at DIAL
- Timely escalate all critical issues internally and ensure closure
- Work closely with the Head of Media Relations, SPOCs and SCMs and maintain cordial relationship
FINANCIAL DIMENSIONS:
OTHER DIMENSIONS:
EDUCATION QUALIFICATIONS:
- Bachelor of Arts/Mass Communications/English Hons
- Knowledge of social media tool
RELEVANT EXPERIENCE:
- Minimum 4 years of experience in response management preferably social media
COMPETENCIES:
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
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