International Travel Agent

1 week ago


Mumbai, Maharashtra, India PEOPLEOCITY LLP Full time

Position - Customer Service Executive

Classification - Voice / Domestic / Travel / Ticketing Operations

Reports to - Team Leader Customer Service / Manager

Education - 12th Pass minimum, graduates preferred

Location - Goregaon West

Shifts - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am)

Days working - 6 days working

Job description

  • Assist members with understanding program benefits and consult them on travel portal inquiries
  • · Resolve questions and be able to process all travel inquiries
  • · Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
  • · Field inbound calls or make outbound calls for the majority of your shift
  • · Personally, responsible for individual customer satisfaction and resolution
  • · Collaborate with team members, partners to ensure resolution
  • · Manage loyalty related questions from clients
  • · Update CRM internally
  • · Able to take email, chat and voice requests from clients


RequirementsRequirements
  • · Travel, Tourism / Hospitality experience required
  • · Minimum 1 year of experience in a call center environment
  • · Good communication skills with fluency in English
  • · Experience servicing a Domestic customer base
  • · Airline, Travel and Resorts experience required
  • · GDS Travel Software experience required
  • · Should be able to read fare Rules & Penalty.
  • · Able to learn new process quickly and adaptable to change
  • · Comfortable making outbound and taking inbound calls


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