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International Travel Agent
1 week ago
Position - Customer Service Executive
Classification - Voice / Domestic / Travel / Ticketing Operations
Reports to - Team Leader Customer Service / Manager
Education - 12th Pass minimum, graduates preferred
Location - Goregaon West
Shifts - Rotating Shifts (07am-2 pm, 2 pm – 10 pm, 10 pm to 7 am)
Days working - 6 days working
Job description
- Assist members with understanding program benefits and consult them on travel portal inquiries
- · Resolve questions and be able to process all travel inquiries
- · Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
- · Field inbound calls or make outbound calls for the majority of your shift
- · Personally, responsible for individual customer satisfaction and resolution
- · Collaborate with team members, partners to ensure resolution
- · Manage loyalty related questions from clients
- · Update CRM internally
- · Able to take email, chat and voice requests from clients
RequirementsRequirements
- · Travel, Tourism / Hospitality experience required
- · Minimum 1 year of experience in a call center environment
- · Good communication skills with fluency in English
- · Experience servicing a Domestic customer base
- · Airline, Travel and Resorts experience required
- · GDS Travel Software experience required
- · Should be able to read fare Rules & Penalty.
- · Able to learn new process quickly and adaptable to change
- · Comfortable making outbound and taking inbound calls
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