![TransUnion LLC](https://media.trabajo.org/img/noimg.jpg)
Techical Support Analyst, Senior
2 weeks ago
Our Offer:
- Assist TransUnion clients with a variety of technical support needs, starting from basic tasks such as account management and application troubleshooting, progressing to more complex responsibilities like customer onboarding and data investigations.
- Develop a strong expertise in TransUnion products and services, build relationships across sales and support teams, mentor new team members, lead customer onboarding efforts, and provide after-hours support for critical issues.
Your Profile:
Proficient in product/service capabilities, system interdependencies, troubleshooting tools, and handling intermediate to advanced technical inquiries from customers Act as an escalation point for junior team members, resolving escalated issues, providing guidance, monitoring team communication channels, and contributing to team development Strong written and verbal communication skills for engaging with customers and internal stakeholders effectively Collaborate with customers and sales teams, offering technical consultative support when needed Advocate for customers' needs within the organization by providing feedback, anticipating issues, and taking proactive measures to enhance customer experience Mentor team members, drive collaboration, and actively contribute to process improvements and operational excellence Independently manage customer support tasks, identify root causes of issues, and take appropriate actionsYour Contribution:
Proficiency in relational databases, SQL, Splunk, and Excel Expertise in triaging connectivity issues, data analysis, credit reporting, incident management, report development, and Salesforce 7+ years of experience in technical customer support Bachelor's degree in Computer Science, Information Technology, or related fieldTransUnion Job Title
Sr Analyst, IT Support-
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