03/05/2024 Program Manager, Ops Tooling, Alexa Shopping Operations

1 week ago

Chennai, Tamil Nadu, India Amazon Full time
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations.

We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales.

Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide.

Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed.

We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence.

By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Program Manager (PM) in OPTIMA Programs Org has to work on defined projects with limited guidance. PM will apply project-management best practices to make the process more efficient and facilitate delivery.

PM should be able to assign individual responsibilities, develop appropriate milestones and launch schedules to ensure timely and successful delivery of a project.

The PM works backward starting with customers, stakeholders, and any related team owners and work to understand their needs/problem(s) and incorporate their context into project plans.

PM negotiates process improvements and needed features (and their priority), distinguishing between important and urgent, accordingly establish milestones and drive sensible deadlines.

PM manages project communications like weekly/monthly flashes and may serve as the first point of contact for OPTIMA projects. PM runs effective meetings and is able to dive deeply into details as easily as conveying high-level plans. PM's verbal and written style are clear and concise. A PM should be able to transform raw thoughts into clear documentation and requirements (e.g., project charter, requirements documentation, responsibility matrix, UAT summary, implementation approach, reporting, etc.)

Key job responsibilities

  • Manage HiTL(Human in The Loop) annotation tooling roadmap and periodically collect new requirements from internal customers through workshops, stakeholder discussions, voice of customer sessions etc.
  • Work closely with Operations and Software development teams to improve tools, processes and reporting dashboards.
  • Drive the roadmap prioritization discussions across stakeholder groups, Ops sites, tech teams etc.
  • Enabling flawless launch and adoption of new features for Operations team and other internal customers through pre planned change management activities.
  • Ensuring adherence to new feature launch mechanism and highlight any exception on timely basis.
  • Keeping the cross functional team (CFT) updated about the projects and progress through weekly/monthly flashes and proactive communication management tools.
  • Work with Privacy team to plan periodic compliance activities and ensure OPTIMA's platforms are compliant with Privacy policies.
  • Maintaining WBS (Work breakdown structure) for each project and tracking the action items closely and proactively escalate the risks foreseen (tech and non tech) to drive mitigation.
  • Maintaining clear documentation of project files like business requirements, UAT summary, agreements, MoMs etc. and use them to resolve disputes.
  • Working closely with Ops PoCs in triaging UAT issues, adoption issues and any tooling related blockers.
We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND- 3+ years of program or project management experience

  • 5+ years of working cross functionally with tech and nontech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements
  • PMP certificate
  • Master's degree in management, business administration, economics, engineering, marketing
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

  • Program Manager, Ops Tooling, Alexa Shopping Operations

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Team Manager, Alexa Shopping Operations

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Support Engineer II, Alexa Shopping

    2 days ago

    Chennai, Tamil Nadu, India Amazon Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • High Salary: Team Manager, Alexa Shopping Operations

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Software Development Manager, Alexa Communications

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ - H82 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications. It's still Day...

  • Software Development Manager, Alexa Communications

    1 month ago

    Chennai, Tamil Nadu, India Amazon Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.It's still Day...

  • (09/05/2024) Manager, Quality Services, Alexa Device Support

    1 week ago

    Chennai, Tamil Nadu, India Amazon Full time

    Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation. A Ops manager will also be required to look at optimizations in...

  • Software Engineer, Alexa Communications

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications. It's still Day...

  • Software Engineer, Alexa Communications

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

    Alexa is the personal assistant and cloud service that powers the next generation of ambient computing devices, devices designed around your voice. We believe voice is the most natural user interface for interacting with technology across many domains. At Alexa Communications, we are inventing the future of global, multimedia communications.It's still Day...

  • Business Analyst, OPTIMA Operations

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Business Analyst, OPTIMA Operations

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Software Dev Engineer II, ALEXA, CUSTOMERS

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers. As a software engineer in the Alexa Devices team, you will help drive innovation by developing features...

  • Software Dev Engineer II, ALEXA, CUSTOMERS

    1 week ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers. As a software engineer in the Alexa Devices team, you will help drive innovation by developing features...

  • Software Dev Engineer II, Alexa Home Productivity

    2 months ago

    Chennai, Tamil Nadu, India Amazon Full time

    Alexa Home Productivity makes household life more convenient and fulfilling, building capabilities for Alexa to understand and support the daily habits of every member of an Alexa home.As a SDE, you will be responsible for designing, developing, testing, and deploying solutions for Alexa Home Productivity and enterprise customers. In this role, you will...

  • Senior Software Dev Engineer, Alexa Home Productivity

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ - H82 Full time

    Alexa Home Productivity makes household life more convenient and fulfilling, building capabilities for Alexa to understand and support the daily habits of every member of an Alexa home.As a SDE, you will be responsible for designing, developing, testing, and deploying solutions for Alexa Home Productivity and enterprise customers. In this role, you will...

  • Ecommerce Manager

    4 weeks ago

    Chennai, Tamil Nadu, India timesjobs Full time

    JOB DETAILSOne of our clients, a reputed textiles & garments company based in Chennai, is looking out for an ecommerce ManagerResponsibilities:01- Listing new products on E-commerce portal.02- Ensuring product details are well maintained for smooth order execution across all marketplaces.03- Managing daily orders04- Preparing sales record and manage...

  • Ecommerce Manager

    1 month ago

    Chennai, Tamil Nadu, India timesjobs Full time

    JOB DETAILSOne of our clients, a reputed textiles & garments company based in Chennai, is looking out for an ecommerce ManagerResponsibilities:01- Listing new products on E-commerce portal.02- Ensuring product details are well maintained for smooth order execution across all marketplaces.03- Managing daily orders04- Preparing sales record and manage...

  • Senior Software Dev Engineer, Alexa Home Productivity

    1 week ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ - H82 Full time

    Alexa Home Productivity makes household life more convenient and fulfilling, building capabilities for Alexa to understand and support the daily habits of every member of an Alexa home.As a SDE, you will be responsible for designing, developing, testing, and deploying solutions for Alexa Home Productivity and enterprise customers. In this role, you will...

  • Marketing Executives

    1 week ago

    Chennai, Tamil Nadu, India Cotyledon Technologies Private Limited Full time

    Sales and Marketing Interns must be energetic and positive individuals capable of generating leads and meeting monthly sales goals.Collect Leads from shops (Gym,Batmitton,Saloon,Spa,swimming pool,Dance,Boxing school)They should be very good at communicating in TamilAbility to work collaboratively with developers and share the shops needsPart time also fine...

  • Dev Ops Manager

    1 week ago

    Chennai, Tamil Nadu, India Giggso Full time

    Position:Dev Ops Manager Location: Chennai, India Employment Type: Full-Time, Hybrid Experience Required: 7-10+ years About Us: Giggso India Private Limited is a dynamic and innovative product development company dedicated to delivering top-notch solutions to our clients.We pride ourselves on fostering a collaborative and growth-oriented work...