Reservation Agent

2 weeks ago

Palakkad, Kerala, India Miletia Guide Solutions PVT LTD Full time
Hiring for reputed Cooperate Back office - Hotel/ Resort Industry
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Location : Calicut / Coimbatore:

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Food and Accommodation Provided:

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Salary Depends on Experience

Requirements:

  • Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Understands the hotel's policy on guaranteed reservations and noshows.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.
  • Helps develop room revenue and occupancy forecasts.
  • Prepares expected arrival list for front office use.
  • Assists in preregistration activities when appropriate.
  • Monitors advances deposit requirements.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
  • Makes sure that files are kept up to date.
  • Maintains a clean and neat appearance and work area at all times.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
  • Walk around with the client and ensuring that they secure whatever services they are in need of.
  • Getting information about areas of interest in order to target more clients in particular seasons.
  • Making arrangements for clients travel programs.
  • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
  • To be aware of all front office procedures and assist with reception duties when required.
  • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
  • Configuring rates on the hotels property management system.

Salary:
From ₹12,000.00 per month

Benefits:

  • Food provided

Schedule:

  • Morning shift

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