Se Settlement Operations
1 week ago
Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.
Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.Who We're Looking For
Responsible for expertise support on transactional service settlement operations support work, A2P SMS/IPX voice service settlement administration work, backend settlement system maintenance, customer info management, and other on-demanded settlement operations work.
Primary Duties and Responsibilities:
- Participate in cross team or cross service settlement operations related project, and add value to program discussions and issues resolving.
- Create or propose technical solutions when faced with a new complex system issue or process issue.
- Analyze root cause of outstanding settlement operation issues, develop and implement strategies to prevent recurrence.
- Provide guidelines and trainings to settlement operation engineers for settlement operation work realizations.
- Consultants on service administration, backend settlement system management, customer info management system related issues like recommended resolutions, proposed plans, manipulation manuals, potential issues, impacts etc.
- Expertise management of customer info in centralized data center. Support data center maintenance, upgrade, project management etc.
- Expertise service administration for A2P/IPX voice service customers/vendors to support realtime cost/price/coverage/least cost route management;
- Expertise settlement operations of customers to support correct provisioning, correct billings and invoicing, correct web reporting, and other settlement related data's quality.
- Expertise routine maintenance and troubleshooting of backend settlement system of all transactional services.
- Backend settlement system new feature proposal, enhancement proposal, coordination with R&D, operations, marketing and other function teams for system upgrade, functions verification etc.
- Expertise data analysis based on settlement data for business related teams to support business related decisions. Coordination for resolutions of operation issues detected in data analysis.
Job Requirements:
- Bachelor Degree in Electronic, Communication, Computer Science and related departments.
- 5+ years of experience in system engineering or similar functions in IT, computer, and telecommunications related industries.
- Preferably wireless service, messaging service, valueadded service settlement operations related experience.
- Familiar with Linux System operations.
- Familiar with MySQL operations.
- Familiar with Microsoft Office software;
- Excellent at Excel, PPT, Word;
- Good oral and writing English. Pass CET 6 or equivalent.
- Strong team leadership, interpersonal communication skills.
- Ability to handle and manage multiple tasks required.
- Good team work spirit. Selfmotivated.
- Good logical thinking ability and problem solving capability.
- Good analytical skills.
- Good business sense. Sensitive to numbers.
- Financial accountability. Process data carefully and accurately.
- Good time management ability to ensure service delivery on time.
- Pay attention to details and follow procedures.
- Respond in a timely manner to Ad Hoc requests from client.
Join us as we write a new chapter, guided by world-class leadership.
Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business.We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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