Guest Services Ececutive

2 weeks ago

Gurgaon, Haryana, India JLL Full time
JLL supports the Whole You, personally and professionally.

What this job involves?
To provide operational and administrative support to the Facility Management team assigned.

Use initiative and creativity in performance of IFM operations duties and assist the team in implementing more efficient work practice.

Administer Standard Operating Procedure for all Soft service areas working with the site Assistant Manager.
To provide timely reports to the Facility Management.
Provide support to the FM to ensure critical operational items are attended to within agreed time frames

To provide relief support to the F&A site teams as needed, including but not limited to the positions of Client Interface Administrator, Facilities Administrator, Facilities Officer, etc.

To assist with the site audits & floor walks to be undertaken on entire Client site
Assisting in tabulating site defects leading from the audits & floor walks and assisting with the setting of deadlines for the defects to be rectified
Ensure timely training & reporting thereafter for Housekeeping, Dispatch, Pantry Boys, Cafeteria staff etc.
Full responsibility of the site during the entire shift
Filing of site related documents including but not limited to challans, GRN's etc.
Ensure enough consumables stock is maintained on site & any shortfalls to be reported to the site lead
Ensure all processes are followed as per the Standard Operating Procedures of AON viz. Stationery, midnight snacks etc., material movement etc.
Timely submission of reports as requested by Asst Manager & Facility Manager
Ensure employee health & safety & related services
Ensure that appropriate vendor escalation process is followed
Ensure that all cleaning & maintenance schedules are adhered to
Ensure completing any specific responsibilities as specified by the managers
Tracking of Facility Operating Expenses

Processing of all invoices for payment - first take approval of Client / FM and then submit to MIS and billing department.

Liaison with the client Finance team
Client billing / invoicing and follow up payments by clients
Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering

Arrangement of all consumables and supplies for Client / VIP visits and arranging / blocking of Board rooms for meetings and Conferences and brief the Receptionist.

Taking regular Facility rounds of the property and co-ordinate with various teams like House Keeping, Security, Maintenance and Keep AFM/FM updated.

To prepare the snag list Soft copy date wise and coordinate with BMS and housekeeping to close the noticed points.

Proper check on vending machines and photocopier machine reading.
Checking H.K attendance on daily basis.
To check food quantity, and Food testing before lunch/Dinner starts
Coordinating for Medical Emergencies as and when required
Take regular briefings of Help Desk/ Mail room Executive.
Provide management advice to Helpdesk for escalated issues.
Insure immediate response to priority Calls.
Coordinate with facilities helpdesk regarding the arrangements of the day.
Oversee the Front office Function during the shift
Ensure Visitors are promptly attended by FOE
Ensure that FOE has placed news paper and magazine in the reception area.
Oversee the Mailroom process during the shift.
Provide management advice to Mailroom for escalated issues
Prepare weekly shift/duty rosters for Helpdesk, Front Desk, and Mailroom,
To check the attendance of our vendor's employee.
Managing monthly Cafeteria meeting and sending minutes of meeting to all Spocs and accordingly taking corrective action for cafeteria.
Manage the Inventory Control of all facility related items.
Maintain Proper Log Book and mention the follow up jobs if pending for the next shift.
Log book to be shown and signed by F.M every morning.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.


Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

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