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IT Executive
1 week ago
Technical Support Engineer or similar role
- Attention to detail.
- Knowledge of fortinet Firewall.
- Knowledge of network troubleshooting, Ethernet.
- Knowledge of software distribution.
- Handson experience with Windows, Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
Responsibilities -
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, stepbystep instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals.
- Ability to perform remote troubleshooting and provide clear instruction
Job Types:
Full-time, Permanent
Pay:
₹9, ₹37,905.78 per month
Benefits:
- Health insurance
- Provident Fund
Shift:
- Rotational shift
Experience:
- total work: 5 years (preferred)
Work Location:
In person
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