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Infrastructure Architect

4 months ago

Bengaluru, Karnataka, India Wipro Limited Full time

Overview:
**Senior Developer

  • Band B3*
  • Overall Experience
  • 6+ years
  • At least 3 years of experience in ITOM BAU
  • At least 1+ years of experience in Design and Implementation of Service Now ITOM Modules and Integrations
  • Event Management, CSDM, Discovery
  • Responsible for ServiceNow Discovery Activities.
  • Monitors discovery and service mapping results, reconciling and addressing any anomalies.
  • Works with Service Owners and SMEs to ensure CI completeness & correctness.
  • Experience with understanding data center components for mapping to CMDB.
  • Fundamental understanding of networking including TCP/IP ports, firewalls, Network Protocols and IP networks.
  • Intermediate level understanding of CMDB classes
  • Working knowledge on clearing CMDB discovery related issues such as duplicate CIs, Port Issues and permission issues etc.
  • Implementation/Design of CMDB MID Servers. Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
  • Maintenance of MID servers.
  • Knowledge on Implementation of cloud based discovery (internal & external) preferred
  • Establishes, monitors and maintains discovery schedules.
  • Ensures that horizontal discovery products are highly available, reliable, and performant.
  • Exposure to thirdparty tools for integrations like SCCM, Orchestration, Qualys, Flexera, Orion and similar tool set.
  • Knowledge on Service Mapping preferred
  • Participate in project activities including project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
  • Create/Maintain ServiceNow discovery documentation/standard operating procedures documents.
  • Must be ITIL Foundation / CSA certified.
  • Certified CIS-ITSM / CIS-Discovery preferred.