Data Scientist

2 weeks ago


Bengaluru, Karnataka, India Antal TECH jobs Full time
About the Company:

About Freshworks

Freshworks is dedicated to helping businesses enhance customer and employee satisfaction with user-friendly software solutions. Based in San Mateo, California, Freshworks operates globally from 13 locations, serving over 65,000 companies of all sizes. The company's software-as-a-service facilitates improved customer experience (CRM, CX) and employee experience (ITSM).

Our cloud-based suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots) supported by Neo, a platform of shared services. Freshworks has been recognized in prominent global publications and has consistently been a top workplace in San Francisco and Denver.

About the Role:

As a Senior Staff Engineer Data Scientist focusing on GenAI (Generative Artificial Intelligence) at Freshworks, you will drive innovative applications of data science and machine learning in employee engagement. Your responsibilities will involve leading projects leveraging GenAI techniques to tackle specific challenges within the organization, such as developing advanced AI/ML solutions and creating interactive conversational IT services.

Join us in shaping the future of services with real-time data analysis and interactive user interfaces.

Key Responsibilities:

  • Strategic Collaboration: Work closely with product and business teams to align data science initiatives with organizational goals.
  • Metric Definition: Define key performance indicators reflecting the value of GenAI solutions.
  • Intelligent System Design: Use expertise in machine learning to design intelligent systems powered by GenAI.
  • Big Data Processing: Develop efficient systems for processing large data volumes using frameworks like Hadoop and Spark.
  • ML/AI Architecture: Collaborate on scalable systems and model architectures for real-time ML/AI services.
  • End-to-End ML Pipelines: Manage ML pipelines from data pre-processing to model generation and feedback sharing.

Qualifications:

A degree in Computer Science, Statistics, Mathematics, or related field with over 10 years of experience.

Strong problem-solving, programming skills, and deep understanding of mathematical foundations of machine learning algorithms.
Proven track record in deploying ML projects and experience in natural language processing, distributed systems, and big data technologies.

Proficiency in time series analysis, NLP, and expertise in at least 3 of the following areas: NLP, statistical ML, graph algorithms, deep learning.

Experience with database systems and schema design involving SQL and NoSQL databases.

Additional Information:

All data shared will be kept confidential. Freshworks promotes a diverse and inclusive workplace that supports all employees' growth and success regardless of background. We believe a diverse workforce leads to a dynamic work environment driving our business and community goals forward.
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