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Customer Relationship Manager
1 week ago
Job Title: Customer Relationship Manager
Company: Leading & Luxurious Retail Showroom
Location: Salem
Job Description:
- Building and maintaining relationships with key customers.
- Overseeing customer relationships handled by your team.
- Resolving customer complaints efficiently.
- Keeping customers informed about the latest products to boost sales.
- Strategic planning with organizational managers.
- Expanding customer base through upselling and cross-selling.
- Personalizing service to meet individual customer needs.
- Conducting business reviews using CRM programs.
- Competitor analysis and strategy development.
Requirements:
- Bachelor's degree in administration or related field.
- Minimum 3 years of experience.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft applications.
- Extensive product knowledge.
- Leadership qualities as a team player.
- Positive attitude focused on customer satisfaction.
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