Quality Assurance Associate

1 week ago


Delhi, Delhi, India Allianz Partners Full time
Review associate communication to ensure that client, department, partner, and Allianz standards are met throughout interactions with our customers.

  • Support new hire training by providing QA reviews at the end of each training; provide facilitators with trends, opportunities, and successes identified.
  • Partner with Team Leaders and/or Supervisors to address trends or behaviors that require immediate attention.
  • Contribute equitably to monthly quality review targets to ensure the QA team meets the monthend deadlines as required by our clients and business partners.
  • Work collaboratively with QA's across North America; share best practices, resources, and knowledge.
  • Perform additional quality reviews, as identified by management, business partners, or clients.
  • Highlight associate excellence through established quality recognition programs.
  • Actively participate in call calibrations to ensure alignment between Quality and leadership teams, as well as provide key quality insights.
  • Demonstrate expertise in knowledge of products, processes, and the customer experience.
  • Serve as a resource and insights engine to associates, Team Leaders, and Senior Leadership; share ideas on how to address and improve both the associate and customer experience.
Minimum Qualifications

  • Associate's degree in related field or equivalent combination of education and
experience; Bachelor's degree preferred.

  • Strong written and verbal communication skills.
  • Experience working with Microsoft Word, PowerPoint, and Excel
  • Three (3) years call center or claims examiner experience.

Job Level:

Management

Location:

  • Gurgaon, IN
    Available until:

Area of Expertise:

Operations

Unit:

Allianz Partners

Employing Entity:

AWP Assistance India Private Limited

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

25161

  • Delhi, Delhi, India Soterius Full time

    Job Location: New Delhi, IndiaRequirements: At least 2 years of experience in quality assurance in GCP, preferably pharmacovigilance, in the CRO or pharmaceutical industry Awareness of global regulatory and pharmacovigilance environment Strong written and verbal communication skills Willingness to work from job locationResponsibilities: Development,...


  • Delhi, Delhi, India Soterius Full time

    Looking for a great career at a cutting edge service provider to pharmaceutical companies and regulatory authorities? Soterius is looking for talented go-getters who are committed to our values of excellence and uncompromising quality.Job Location:New Delhi, India**:Requirements: At least 2 years of experience in quality assurance in GCP, preferably...

  • Quality Assurance

    1 week ago


    Delhi, Delhi, India Titagarh Full time

    The QA/QC Head will be responsible for overseeing all aspects of quality assurance and quality control processes to ensure the production of wagons meet regulatory requirements and customer expectations. Work closely with other departments to implement quality standards and continuous improvement initiatives.Job Description:Lead and manage a team of QA/QC...


  • Delhi, Delhi, India Booth and Partners Pte Ltd Full time

    Job DescriptionJob SummaryA Quality Assurance Team Leader will be responsible for supervision, training, and development of Quality Assurance Specialists under him/her and will help ensure the delivery of exceptional service quality to our clients. He/she will be the second-in-command of the Sr. Quality Assurance Team Leader and will support the Quality...


  • Delhi, Delhi, India AVRO INDIA LIMITED Full time

    Company DescriptionAVRO INDIA LIMITED (formerly known as Avon Moldplast Limited) is a leading provider of plastic injection molded furniture based in Ghaziabad, Uttar Pradesh. The company offers a wide range of high-quality and aesthetically designed furniture at customer-friendly prices, with a focus on durable quality. AVRO INDIA LIMITED is committed to...

  • Quality Assurance

    1 week ago


    Delhi, Delhi, India Radhakrishna Foodland Private Limited Full time

    Job Objective: Responsible for ensuring and maintaining Quality norms implement and maintain all quality audits (including HACCP & GFSI schemes), implement Bexel process across all locations - current & future - in the regionRoles and Responsibilities:To ensure quality checks for all inbound and outbound material. Ensure all team members follow SOPs as per...


  • Delhi, Delhi, India Indsource International Full time

    Company DescriptionIndsource International is a leading Buying House based in Gurugram, India. We specialize in home, lifestyle, and fashion products including softlines such as textiles for home, bath, kitchen, and floor, as well as hardgoods like handicrafts, lamps, furniture, and decoratives in various materials. We ensure a smooth and buyer-friendly...


  • Delhi, Delhi, India Booth and Partners Pte Ltd Full time

    Job DescriptionMonitor and evaluate call center interactions, including inbound and outbound calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards.Conduct regular audits and assessments of call center agents' performance, providing constructive feedback and coaching to improve patient service...


  • Delhi, Delhi, India Vineeth Precious Catalysts Pvt. Ltd. Full time

    About the Company:Vineeth Precious Catalysts Pvt. Ltd. is a reputable company known for manufacturing top-quality Hydrogenation Catalysts, such as Raney Nickel Catalyst, Noble Metal Catalysts, and various Salts and Compounds. Specializing in refining and reprocessing spent precious metal catalysts, our company is based in Vasai.Job Title:Quality Assurance...


  • Delhi, Delhi, India SGP R&D India Pvt Ltd Full time

    Company Description:SGP India Private Limited is a leading provider of software research and development services for portfolio companies of Software Growth Partners, USA (SGP USA). With a focus on enabling cutting-edge software development, SGP India has expanded its offerings to provide world-class services in areas such as Customer Success, Sales,...

  • Quality Assurance

    1 week ago


    Delhi, Delhi, India knoll healthcare Pvt. Ltd. Full time

    As a Quality Assurance professional in a pharmaceutical company, conducting internal audits, reviewing and approving documentation, overseeing product testing, and maintaining quality management systems. You would play a crucial role in upholding the highest standards of quality and safety for pharmaceutical products. Attention to detail, analytical skills,...


  • Delhi, Delhi, India APPMETRY TECHNOLOGIES Full time

    Requirement:Location:Chennai , OnsiteExperience:2+ yrs with testing & automation and must haveMobile app testingexperience.Strong knowledge of any programming knowledgeDegree:Any Computer science / IT/ MCA Related Degreeis mustCompany DescriptionAppmetry Technologies is a software development company with extensive experience in building mobile and web apps...


  • Delhi, Delhi, India D2N Solutions Full time

    Company DescriptionD2N Solutions is a company that specializes in providing talent and solutions to help businesses build teams. Their team consists of recruitment, compliance, finance, and marketing experts who understand the challenges faced in today's employment climate. They offer all-inclusive support to clients and candidates, focusing on their needs...


  • Delhi, Delhi, India APPMETRY TECHNOLOGIES Full time

    Requirement:Location:Chennai , Onsite.Experience: 2+ yrs with testing & automation and must haveMobile app testingexperience.Strong knowledge of any programming knowledgeDegree:Any Computer science / IT/ MCA Related Degreeis mustCompany DescriptionAppmetry Technologies is a software development company with extensive experience in building mobile and web...


  • Delhi, Delhi, India Self-employed Full time

    Company DescriptionWe are Leading Sheet Metal components, assemblies, welded parts manufacturing company for Automobile, Pump, Compressor industries.Role DescriptionThis is a full-time on-site role as a Quality Assurance Engineer located in Karad. As a Quality Assurance Engineer, you will be responsible for ensuring that our products meet the highest quality...


  • Delhi, Delhi, India PSC Biotech Ltd Full time

    Job DescriptionAbout PSC BiotechWho we are?PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and...


  • Delhi, Delhi, India Krehsst Tech Solutions Full time

    Head of Quality AssuranceOur clients are looking for Head of Quality Assurance GoaJob ref: K 303BE/Diploma with 15 to 20 Years of experience in Quality Assurance along with thorough Technical Knowledge of Motor Manufacturing process and its controlsResponsibilities Responsible for Incoming Process Controls/In Process Controls and Final Inspection controlsTo...


  • Delhi, Delhi, India Tide Full time

    Department - Member Operations IN About Tide: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...


  • Delhi, Delhi, India Initiate International Full time

    Job DescriptionAre you passionate about customer service excellence? Do you have a keen eye for detail and a proactive approach to team management? Our client is expanding their customer support team and seeking an experienced Quality Assurance Manager to join them in Cape Town and take their customer service quality to the next level.Are you passionate...


  • Delhi, Delhi, India ms micro machines Full time

    Company Descriptionm/s micro machines is a manufacturing company located in Faridabad. We specialize in producing a wide range of auto components including shafts, gears, axles, mechanical parts, bolts, flanges, alternator pulleys, precision machined auto parts, tubes, bushings, nuts, special piston rods, special machined and turned components, CNC & VMC...