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Global Implementation Associate

3 months ago

Gurgaon, Haryana, India Coursera Full time

Are you passionate about transforming education and empowering learners worldwide? Coursera, the world's largest online learning platform, is on a mission to provide universal access to world-class learning.

With over 118 million registered learners and partnerships with 300+ top universities and industry leaders, including Google, IBM, and Duke University, Coursera offers a diverse range of content and credentials, from courses and Specializations to Professional Certificates and bachelor's and master's degrees.

As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences.

Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business.


Join us in our mission to create a world where anyone, anywhere can transform their life through access to education.

We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

Job Overview:


As our Global Implementation Associate, you will join our Core Account Services Team to own the implementations of our standard enterprise customer or partners.

Our goal is to build a Coursera solution quickly and successfully that drives impact at scale across all of our customers and partners.

This role is also very cross-functional.

You can expect to work with members within our sales, customer/partner success, marketing, product, engineering, finance, learner services, and legal teams in service of Coursera's growth and long-term success
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Responsibilities:

  • Successfully configure and launch Coursera's product on time according to the customer/partner requirements with high quality and contribute to building implementation methodology
  • Manage projects by both leveraging customer/partner relationships as well as using data analysis to track our build to launch phase
  • Find scalable solutions and strategies which help us in defining implementation methodology, create project documentation, procedures, and best practices for implementation services while managing requirements, scope, and the timeline for the project
  • Onboard customers/partners on Coursera's product to ensure awareness and understanding of the platform and the solution
  • Establish effective feedback mechanism to channel insights and client feedback to crossfunctional teams and collaborate with Customer Success, Product, and Engineering

Basic Qualifications:

  • 3+ years in customerfacing roles in a high growth organization
  • Exceptional written and verbal communication and presentation skills
  • Strong analytical and problemsolving skills
  • Detailoriented with the ability to set priorities and be flexible in a changing environment
  • Ability to adapt quickly to fast changing environment and processes to drive efficiency

Preferred Qualifications:

  • A passion for education, education reform, and interest in working for a social enterprise
  • Proven sense of customer empathy and customercentricity
  • Entrepreneurial mindset

If this opportunity interests you, you might like these courses on Coursera:

  • Creative Problem Solving
  • Business Strategy
  • Influencing People
  • Project Management: Principles and Practices


LI-MJ- Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

LI-Remote