Quality Auditor

1 week ago


Mumbai, Maharashtra, India Mantras2Success consultants Full time
Opening: 1 Nos.

Job ID: 76980

Employment Type:
Full Time

Reference:
Work Experience: 2.0 Year(s) To 5.0 Year(s)

CTC Salary: 3.60 LPA TO 6.00 LPA

Function:
BFSI, Investments & Trading

Industry:
NBFC/MFI

Qualification:
Any - Any Graduation

Location:

  • Mumbai

Responsibilities:

  • Conduct audits for both voice and nonvoice processes.
  • Demonstrate awareness of quality parameters.
  • Drive process improvement initiatives targeting Average Handling Time (AHT) and First Call Resolution (FCR).
  • Monitor live and recorded communications for quality assessment.
  • Provide regular feedback and coaching to agents.
  • Plan and execute Customer Effort Score (CES) initiatives.
  • Prepare and present MIS reports and dashboards.

Requirements:

  • Prior experience in quality assurance or similar role.
  • Strong understanding of quality parameters and process improvement methodologies.
  • Proficiency in live and recorded communication monitoring.
  • Excellent communication and coaching skills.
  • Ability to analyze data and present insights effectively.
  • Familiarity with MIS reporting tools and dashboard presentations.

Offered Benefits / Facilities:

-
1st and 2nd Saturdays
will be off, along with all Sundays**
Key Skills:
  • Audits
  • Quality Parameters
  • Feedback
  • Mis Reports
  • Dashboards.
  • Quality Analyst
  • Quality Assurance
  • Quality Audit

Company Profile:


The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation.

In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India.

The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.


  • Quality Auditor

    1 week ago


    Mumbai, Maharashtra, India NMIMS Full time

    About Us: Job Title Quality Auditor Reports to Manager- Student Success Location Mumbai Job Purpose This incumbent monitor & assess interactions (Inbound/Outbound Calls, Emails, Chats etc) of Student counsellor with student, either recorded or live, in order to assess compliance with protocols and quality parameters. This role ensure to provide timely...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are hiring for the role of Quality AuditorBPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share your...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Chandivali and Airoli, MumbaiLooking for someone with knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe max budget for the role is 6LPA.If Interested share...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are seeking a Quality Auditor- BPO with a minimum of 1 year of experience in Chandivali and Airoli, Mumbai.Knowledge on:KRA and KPIs of QA7QC ToolsFatal/non Fatal errorsCall CalibrationDip Check and quality related frameworkDip check and BQ ImprovementPIP ManagementThe maximum budget for this position is 6LPA.If this opportunity interests you, kindly send...


  • Mumbai, Maharashtra, India Tech Mahindra Full time

    We are looking to fill the position of Quality Auditor- BPO in Chandivali and Airoli, MumbaiRequirements:Minimum 1 year of experienceKnowledge of KRA and KPIs of QAProficiency in 7QC ToolsUnderstanding of Fatal/non Fatal errorsExperience in Call CalibrationFamiliarity with Dip Check and quality related frameworkExperience in Dip check and BQ...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location: Ahmedabad and MumbaiJob Description:As a Quality Auditor, your daily tasks will vary as you visit different business locations and perform various types of audits, with your main responsibility being to conduct daily quality audits.Skills and Experience:Completion of a full-time course or equivalent experienceProficiency in ExcelStrong...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location: Ahmedabad and Mumbai Job Description :Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do daytoday Quality audits.Skills and Experience: Full time course or similar experience.Proficient in Excel.Excellent Communication and analytical...


  • Mumbai, Maharashtra, India Rebel Foods Full time

    Location : Ahmedabad and MumbaiJob Description :Daily job duties for Quality auditors vary because they travel to different business locations and work in multiple types of Audits but core responsibility is do day to day Quality audits.Skills and Experience:Full time course or similar experience.Proficient in Excel.Excellent Communication and analytical...


  • Mumbai, Maharashtra, India NINO Foods Full time

    As a Quality Control Auditor, you will play a crucial role in maintaining the quality and safety of our food products across all our locations in Mumbai.Education:BTech./BSc./Msc./Btech in Food Technology, Food Chemistry or related fieldsExperience:0-1 yearsSkills:Knowledge of Food Safety RegulationsProficient in ExcelExcellent Communication and Analytical...


  • Mumbai, Maharashtra, India Elevate K-12 Full time

    We are currently looking for a Quality Assurance Auditor who can be a part of our Operations team with proven experience and knowledge in US Operations. This person should be comfortable with working in a fast-paced, rapid growth environment and show great initiative and ownership for taking on new roles and responsibilities.Job Responsibilities :BPO...


  • Mumbai, Maharashtra, India Elevate K-12 Full time

    The Company:Elevate K-12 is changing the way classrooms work through live, online, real-time instruction to K-12 schools. Our two main focuses are to give students the best quality instructors and get them ready for the world of the future and to give instructors, especially women, work opportunities, irrespective of zip codes. We are the new way to the...

  • Branch Auditor

    1 week ago


    Mumbai, Maharashtra, India Savanna HR Full time

    Responsible for performing local audit activities within the respective area, from risk assessment to plan and engagement execution.Overall activitiesInvolved in operational implementation projects, providing controls and risk consultancy.Risk AssessmentPerforms the internal audit risk assessment for branches;Annual PlanningGives support for annual plan...

  • Senior IT Auditor

    1 week ago


    Mumbai, Maharashtra, India Pfizer Full time

    ROLE SUMMARY This IT audit opportunity provides work/life integration where colleagues are able to integrate personal life and demands of a career while balancing competing priorities at work and home optimally. The work/life balance is attained through a flexible work arrangement that includes working from auditor's base office in Mumbai and working...

  • Auditor

    1 week ago


    Navi Mumbai, Maharashtra, India Exela Technologies Full time

    Job DescriptionExela Technologies is on the lookout for SOX Compliance Executives to join our team of product innovators in Mumba India. You will have the opportunity to extend your skills in the entire SOX auditing process. There is significant opportunity for the right person, if you have a flair for auditing and compliances, top notch skills in control...

  • General Auditor

    1 week ago


    Mumbai, Maharashtra, India Deutsche Bank Full time

    Job Title:General Auditor - AVPLocation:MumbaiRole descriptionThe Auditor participates in internal audits of a specific business/functional area in accordance with the Audit methodology and evaluates the adequacy and effectiveness of internal controls relating to risks within those business areas under moderate supervision.The Auditor participates in...


  • Mumbai, Maharashtra, India Kroll, LLC Full time

    In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think...

  • Expense Auditor

    1 week ago


    Mumbai, Maharashtra, India VARITE INDIA PRIVATE LIMITED Full time

    Company Name: VARITE India Private LimitedAbout The Client: Client is a financial and risk advisory firm established in 1932 and based in New York City.About The Job:Working days: 5 per week (4 days WFH and 1 day WFO) Review expense reports and receipts. Reports may be provided in electronic or paper format. Audit reports according to a defined set of...

  • Internal Auditor

    1 week ago


    Mumbai, Maharashtra, India Mangalam Placement Full time

    Company:Macleods Pharmaceuticals LimitedLocationMumbaiExperience3-4 YearsKey SkillsInternal Control, SOX Compliance, Chartered AccountantPosition: Internal auditorQualification: CAExperience: 0 to 4 yearsLocation: MumbaiJob descriptionProvide support for execution of internal audits and CNF audits. Perform internal audit work, including plan preparation,...

  • Auditor, Specialist

    1 week ago


    Mumbai, Maharashtra, India Johnson and Johnson Full time

    Role Description (Please note that a single position may include multiple roles.) Organization R&D Quality J&J Innovative Medicine R&D Quality Group Quality Assurance Role Auditor Level ( Scope, responsibilities and ownership will increase with level.) SpecialistPRINCIPAL RESPONSIBILITIES:Main responsibilities will include but are not limited to: Auditing ...

  • General Auditor

    1 week ago


    Mumbai, Maharashtra, India Deutsche Bank Full time

    General Auditor - Group Audit-1:Job ID:R0259820Listed: Regular/Temporary:RegularLocation:MumbaiPosition Overview:Job Title - Principal Auditor, AVPLocation - MumbaiRole DescriptionAuditors work independently on audits and/or on tasks delegated to them within the scope for audits for a specific business/functional area/region and may sometimes work on...