Senior Account Manager

2 weeks ago


Mumbai, Maharashtra, India Newfold Digital Full time



The role:

This role is responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Good knowledge on domains portfolio with premium domain knowledge to address all requests timely and effectively.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

What you'll do & how you'll make your mark.

● Manage a portfolio of accounts to achieve long-term success

● Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition

● Act as the point of contact and handle customers' individual needs

● Serve as the link of communication between key customers and internal teams.

● Generate new business using existing and potential customer networks

● Resolve conflicts,issues and problems and provide solutions to customers in a timely manner to maintain trust

● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

● Set and track sales account targets, aligned with company objectives

● Monitor sales metrics (e.g. quarterly sales results and annual forecasts)

● Suggest actions to improve sales performance and identify opportunities for growth

Who you are & what you'll need to succeed.

● Minimum 15 months in the Sales Team.

● Minimum Average Rating for 6 months should be 2 on Functional KPI & Behavioural Competencies

Operations KRAs

● Achieve set committed New Revenue targets (Monthly & quarterly) on the existing account and potential customer networks

● Achieve set Renewal targets assigned as per set projections

● Opportunity & Pipeline management

● CSAT & Customer onboarding

● General Operational metrics

Behavioural Competencies

● Suggest Improvements to build the team in all aspects

● Suggest/Design Effective Campaigns to increase revenue

● Initiate/Suggest Trainings/Programs/Discussions to develop self and future team members.

Why you'll love us.

We've evolved; we provide three work environment scenarios.You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another's differences.We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you..At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.


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