Network Support Specialist

1 week ago

Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As our Network Support Specialist

·Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise network.

·Troubleshooting SolarWinds application related issues. Ability to understand & troubleshoot system faults and application performance issues.

·Analyse the in-scope issue and engage respective teams for issue resolution with defined timelines.

·Analyse and assess performance enhancements and recommend performance tuning and optimization actions.

·Work with client site Network Services Specialists to integrate new devices or accommodate changes following established change management procedures.

·Activation of tools, asset recording, testing of management systems/appliances in reaching network devices.

·Engage with required team to resolve Customer Escalations.

·Promptly highlight and then work on risk related to daily operations/ customer environment which requires urgent attention and has potential of risk.

·Maintenance of response and resolution SLA timelines as per customer agreement

·Ensuring 0% response breaches due to delayed assignment of tickets during queue monitoring and zero tolerance on incorrect assignments or misrouting

·Proactively identify and call out redundant repetitive high priority related issue that may be business impacting.

·Responsible to maintain healthy backlog with 0 count of high aging tickets unless there are customer dependencies.

·Understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedure.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Basic/Intermediate knowledge of Network Fundamentals...

Good Knowledge in the use of network management protocols (e.g. SNMP Versions, SNMP Traps, SNMP MIB, Syslog, ICMP, etc.)

Troubleshoot SolarWinds issues and work with appropriate teams until resolution.

Troubleshooting SolarWinds application related issues. Ability to understand & troubleshoot system faults and application performance issues.

Intermediate knowledge on IPAM & Infoblox

Log a call with SolarWinds in case of any issue or requirement.

Schedule reports

Create custom alerts.

Basic knowledge of MS SQL

Installation & Configuration of HA, Additional Polling Engine, different modules like NPM, NCM, NAM, IPAM

Troubleshoot issue if alerts are not functioning as expected.

Verify if all the alerts are properly formatted on email.

Verify if all the scheduled reports are working as expected.

Check whether all the components are getting polled in monitoring tools.

Good Knowledge in creating NCM Backups and Schedule the same as per the Kyndryl standards.

Monitoring and management of tools in the implementation, support troubleshooting, and operation of the Network Performance Monitor, Network Configuration Manager, NAM.

Intermediate knowledge on Cisco ISE and AAA functionality.

Preferred Skills and Experience


•Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX


•Working knowledge of ITIL

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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