Head of Quality Assurance

1 week ago

Chennai, Tamil Nadu, India Intellect Design Arena Ltd Full time

Suitable candidates shall be notified at the earliest same day

Leadership Role

Position-SVP

Exp-20+

Location-Navalur, Chennai

Mode of Work-Office

Role-Quality Assurance Head

Please note that this is a Head of Quality/Delivery Assurance role and not a Testing Role

Exp in Banking is Mandatory

A Quality and Process Head at Intellect is responsible for overseeing and ensuring the quality of products or services. He/she will be responsible to develop, implement, and manage quality control systems, processes, and procedures to meet industry standards and customer expectations. This role involves collaborating with cross-functional teams, analyzing data to identify trends and areas for improvement, and implementing corrective actions. The person will also plays a key role in maintaining compliance with relevant regulations and certifications, while driving continuous improvement initiatives to enhance efficiency and customer satisfaction. Strong leadership, communication, and problem-solving skills are

essential for this position.

Key Responsibilities:

 Manage quality team and guide them in ensuring on time deliveries with minimal defects and meeting Quality team KRAs.

 Create a culture of quality within teams and ensuring process compliance across all projects in the unit

(standardisation)

 Perform facilitation to project and product teams on quality processes

 Define new processes and templates, or tailor processes as required

 Spot issues early, so as to prevent or correct accidents in projects

 Perform audits of process compliance and identification of non-conformance; also guide quality team in

the same.

 Analysis of metrics, drawing of inferences and guiding teams for defect prevention & continuous

improvement

 Perform or guide project/ product teams in performing Root Cause Analysis of defects and other areas

 Quickly learn organizations peripheral expectations from Quality team (e.g. POC process)

Technology & software development understanding expectations:

 17+ years of experience in delivering software to customers.

 Understanding of technology and software development in new technologies like Java, cloud

 Understanding of tools such as Jira, Service Now, Confluence, Zephyr etc. and perform data analysis from

the same

 C-level reporting skills on project status and issues. Need to perform periodic reporting to management and project key stakeholders

 Understanding of standard frameworks such as CMMI and ISO 9k

 Familiarity of CI-CD process and tools (or ability to learn)

 Advantage if candidate has experience in process facilitation of Product Development (needs to be willing

to learn quickly if only worked in services mode)

 Good understanding of project/product production support processes

 Understanding of Project Management, Project Monitoring and reporting processes (PMP like

certification is an advantage)

 Understanding of software testing process and ensuring that projects adhere to required processes

Soft skill expectations:

 Good management skills to effectively manage Quality team

 Ability to maturely interact and communicate with leadership teams

 Ability to train and guide Quality team. Set directions and guide team to meet goals. Ensure unit& expectations from quality team (goals) are met.

 Create presentations and conduct training on quality to internal stakeholders / customers

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