Level 2 Audio Visual Technician
1 week ago
Role Summary
The main responsibility of Level 2 Audio Visual Technicians is to provide technical support for audio visual setups and events in various meeting rooms.
This role involves working closely with management and directors to deliver services efficiently.
Duties and Responsibilities
- Manage incidents at Level 3
- Prepare and deliver reports on a weekly and monthly basis, detailing faults, fixes, and trends
- Escalate incidents to clients or Project Managers as needed
- Provide demonstration of Self Service AV and VC Capabilities
- Conduct proactive health checks following standard procedures
- Offer support for software upgrades
- Troubleshoot video/audio conferencing issues
- Maintain functionality of multimedia rooms
- Support presentations and events
- Set up and support AV and VC across meeting rooms
- Respond promptly to ad-hoc requests
- Assist with IT queries during support
- Provide feedback on service improvements
- Train new employees and freelancers
- Develop and maintain client relationships
- Assist in various department tasks
- Handle equipment movement when necessary
Events / Broadcasts
- Manage live broadcasts
- Participate in event production meetings
- Support high-profile presentations
- Collaborate with production companies for events
- Create on-demand webcasts for the company's Intranet
Video / Audio Conferencing
- Set up and support video/audio conferences
- Coordinate global activities
- Support project management
- Travel within regions as needed
- Maintain relationships with global AV teams
- Participate in regular meetings with global AV teams
Skills Profile
- Experience in project management
- Proficiency with Creston, Cisco, and Extron equipment
- Installation experience in corporate environments
- Understanding of video conference standards
- Knowledge of networks
- Minimum two years of experience in AV and VC
- Client-facing experience in a corporate setting
- CTS certification
- Strong customer service skills
If you require any adjustments for your interview if selected, please inform the Talent Acquisition team when scheduling.
About Kinly
Kinly is a leading advisor in AV and UCC technology for global organizations, focusing on enhancing collaboration, engagement, and productivity.
Why Kinly?
Join our award-winning team of industry professionals dedicated to delivering secure and reliable meeting experiences.
Collaborate with top AV vendors to provide cutting-edge technology tailored to customer needs.
Work with world-renowned brands on international projects.
Equal Opportunities:
Kinly promotes equal opportunities in employment, considering all applicants based on merit and without regard to personal characteristics. We encourage you to apply.
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