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Chatbot and Voice Bot Developer
1 week ago
Responsibilities:
Design, develop, and deploy chatbots and voice bots using AWS Lex and Connect. Integrate bots with Sprinklr for seamless customer engagement across multiple channels. Collaborate with cross-functional teams to gather requirements and define bot functionalities. Implement natural language understanding (NLU) and natural language generation (NLG) capabilities. Integrate bots with various communication channels, such as web chat, mobile apps, and voice interfaces. Customize and configure AWS services to meet specific business requirements. Optimize bot performance and scalability through continuous monitoring and refinement. Ensure bot security and compliance with data privacy regulations. Provide technical support and troubleshooting for bot-related issues.
Requirements:
Bachelor's degree in Computer Science, Engineering, or related field. years of experience in developing chatbots and voice bots. Proficiency in AWS services, particularly Lex and Connect. Strong programming skills in languages such as Python, Java, or JavaScript. Experience with natural language processing (NLP) and machine learning techniques. Familiarity with dialog management frameworks and tools. Excellent communication and collaboration skills. Ability to work independently and multitask in a fast-paced environment. AWS certification(s) in relevant areas is a plus.
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