Insurance Operations
1 week ago
what is CRED?
CRED is an exclusive community for India's most trustworthy and creditworthy individuals,where the members are rewarded for good financial behavior.
CRED was born out of a need to bring back the focus on a long lost virtue, one of trust, the idea being to create a community centered around this virtue.
a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception.
to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.
here's a thought experiment:
what do you get when you put a group of incredibly passionateand driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better.
here is what you will do when you join as a part of the teamwhat will you do?:
- handle escalated claims and non claims related customer inquiries and complaints, ensuring prompt and satisfactory resolutions
- liaison with internal stakeholders such as product and business teams and external stakeholders such as insurance & other partners to resolve queries/escalations and continuously work towards optimizing processes
- implement customer service strategies and standard operating procedures to enhance overall service quality and efficiency
- analyze data and identify root causes leading to poor experience and collaborate with stakeholders to optimize customer experience
- monitor and evaluate performance of the outsourced team and ensure they meet established service level agreements (SLAs) and key performance indicators (KPIs)
- establish and maintain strong relationships with partners to ensure smooth coordination and timely resolution of issues
- continuously monitor open service requests and preemptively intervene for excellent customer experience
- conduct regular coaching and training sessions to enhance the team's product knowledge, customer service skills, and problem-solving capabilities
- analyze customer service data and generate reports to identify trends, areas of improvement and opportunities for efficiency
- possess prior experience of 3 or more years in managing customer escalations related to claims and non claims in general insurance
- have experience in driving performance on metrics such as CSAT/NPS/CES, quality, efficiency, productivity etc
- have directly managed a team of 10 or more support executives with hands on work done on reduction in contacts, improving experience & efficiency
- have good communication skills
- have good analytical and problem-solving skills
- can regularly demonstrate strong critical thinking and are good at real time decision-making
- are comfortable working with multiple stakeholders and teams to drive the desired level of performance
how is life at CRED?
working at CRED would instantly make you realize one thing: you are working with the best talent around you. not just in the role you occupy, but everywhere you go.
talk to someone around you; most likely you will be talking to a singer, standup comic, artist, writer, an athlete, maybe a magician.
at CRED people always have talent up their sleeves. with the right company, even conversations can be rejuvenating. at CRED, we guarantee a good company.hard truths:
pushing oneself comes with the role. and we realize pushing oneself is hardwork.
which is why CRED is in the continuous process of building an environment that helps the team rejuvenate oneself:
included but not limited to a stacked, in-house pantry, with lunch and dinner provided for all the team members, paid sick leaves and a comprehensive health insurance.
to make things smoother and to make sure you spend time and energy only on the most important things, CRED strives to make every process transparent: there are no work timings because we do not believe in archaic methods of calculating productivity, your work should speak for you.
there are no job designations because you will be expected to hold down roles that cannot be described in one word.
since trust is a major virtue in the community we have built, we make it a point to highlight it in the community behind CRED:all our employees get their salaries before their joining date. a show of trust that speaks volumes because of the skin in the game. there are many more such eccentricities that make CRED what it is but that's for one to discover. If you feel at home reading this, get in touch.
-
Insurance Business Operations
1 week ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Insurance Business Operations
1 week ago
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group:PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...
-
Insurance Operations Analyst
1 week ago
Bengaluru, Karnataka, India Rippling Full timeAbout Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for...
-
Associate - Operations
1 week ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeDate Opened:Apr 15, 2024Location: Bangalore, Karnataka, INCompany:Allstate Insurance CompanyAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate:Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing...
-
Associate - Operations
4 weeks ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we...
-
Associate - Operations
2 months ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate.Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connections through technology, and using continuous improvement is transforming how we...
-
Insurance Coordinator
1 week ago
Bengaluru, Karnataka, India RANGADORE MEMORIAL HOSPITAL Full timeInsurance claims and recovery through effective liaisoning with insurance companies while maximizing patient satisfaction. Responsible for overseeing the insurance operations and designing, implementing and training the hospital staff on insurance protocols. Responsible for supervising operations within a Medical insurance practice. Manages adjusters,...
-
Operations Associate
1 week ago
Bengaluru, Karnataka, India Nova Benefits Insurance Brokers Full time**CTC: 3l 5l**:About NovaBenefits:Nova Benefits is on a mission to provide the best in class health and wellness benefits for employees in India. We envision that a vast majority of the county's population will get better access to high-quality healthcare through their employers. We are a tech-first company and believe that technology can make this vision a...
-
Associate - Operations
1 week ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeDate Opened:Apr 22, 2024Location: Bangalore, Karnataka, INCompany:Allstate Insurance CompanyJob SummaryThe role involves issuing payments to vendors depending on the services provided.Send letters to the insured as per compliance guidelines. The individual is also responsible in providing emergency services to insured by allocating vendors for mitigation...
-
Paytm Insurance
1 week ago
Bengaluru, Karnataka, India Paytm Insurance Broking Private Limited Full timeAbout the Role : You would be responsible to lead a team of Strong Data Engineers including Leads; understand the strategic, financial, and operational goals of the organization and identify opportunities to leverage Big Data solutions towards the same. Execution Own the execution of Data Engineering-based products/platforms with an impact-focused output....
-
Bengaluru, Karnataka, India PhonePe Full timeAbout PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
Team Lead
2 months ago
Bengaluru, Karnataka, India Allstate Insurance Company Full timeProperty Estimate Team Lead: Job Description Job Summary:This job involved leading a team of estimating and pre-fill claims specialists / Property claims processing specialists responsible for property damage assessments from defined peril types / payments and adjuster task support. The teams evaluate the extent of the damage basis images and documentation...
-
Operations Associate
1 week ago
Bengaluru, Karnataka, India Nova Benefits Insurance Brokers Full timeCTC:4l - 5l:Location - Bangalore:Core Responsibilities:Operations: You will be ensuring that all the client onboarding and other deliverables are completed within the predefined SLA's. Create presentations, event materials, business review docs etc with the help of CS team Report on onboarding, TATs, customer feedback in a timely manner.Analytics: End to end...
-
Insurance Trainer
1 week ago
Bengaluru, Karnataka, India Meraki training Solutions Full timeRole : Insurance Trainer/ConsultantResponsibilities:- understand CRED context and goals with the Insurance business- lead efforts on creating a training program for the concierge/support team responsible for handling all customer queries on the following- understanding their current insurance policy, helping evaluate factors on how to buy the right policy,...
-
Process Lead- Investment Accounting
1 week ago
Bengaluru, Karnataka, India AXA Group Operations Full timeRESPONSIBILITIESOperational Responsibilities Identify process efficiencies and participate in process improvement initiative Make updates and amendments to process documentation Participate in training sessions Perform transactional activities related to the function at the expected level of delivery in terms of turnaround time and quality while performing...
-
Senior Business Analyst
1 week ago
Bengaluru, Karnataka, India Digit Insurance Full timeAbout Digit:Digit Insurance Limited is a new-age general insurance company started in 2017 by Kamesh Goyal with the mission to 'Make Insurance, Simple'. We are backed by Fairfax- one of the largest global investment firms. Headquartered in Bengaluru, we have recently won the 'Digital Insurer of the Year' Award at the Asia Insurance Industry Awards 2021 and...
-
Process Lead- Investment Accounting
1 week ago
Bengaluru, Karnataka, India AXA Group Operations Full timeRESPONSIBILITIESOperational Responsibilities Identify process efficiencies and participate in process improvement initiative Make updates and amendments to process documentation Participate in training sessions Perform transactional activities related to the function at the expected level of delivery in terms of turnaround time and quality while performing...
-
Senior Business Analyst
1 week ago
Bengaluru, Karnataka, India Digit Insurance Full timeAbout Digit:Digit Insurance Limited is a new-age general insurance company started in 2017 by Kamesh Goyal with the mission to 'Make Insurance, Simple'. We are backed by Fairfax- one of the largest global investment firms. Headquartered in Bengaluru, we have recently won the 'Digital Insurer of the Year' Award at the Asia Insurance Industry Awards 2021 and...
-
Relationship Manager Bancassurance
1 week ago
Bengaluru, Karnataka, India Life Insurance Company Full timeJob Description Roles and Responsibilities Sales of Life Insurance product to Bank customers at Bank branches across assigned locations. Prospect and meet customers within and outside the Bank Branch. Build relationship with the Bank sales/operations team and ensure the business targets and Productivity targets of the allocated branches are met....
-
Title Insurance Search
1 week ago
Bengaluru, Karnataka, India First American (India) Full timeFirst American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE:FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance,...
