Process Trainer
1 week ago
We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines.
Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals.
Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website
Job location :
Malad, Mumbai
Position :
Senior Process Trainer- Collections Process
Division :
BPO
Experience : 2-5 years of experience Collection process training.
Key Performance Indicators
§ Deliver process training to the new hires
§ Conduct training sessions and refresher trainings on the floor
§ Conducting Mock calls / reports and role plays during the classroom training
§ Attrition Management – End to End yield
§ Managing trainee discipline & follow up on absenteeism
§ Share knowledge transfer of floor experiences
§ Manage trainee expectations during classroom training
§ Address all process related queries during classroom training
§ To ensure the whole batch clears the assessment and graduates to the floor
§ Updating reports
§ Preparing and updating the training modules as per requirements
§ To maintain a good training quality
§ Manage performance of trainees throughout the training and even during the initial stage of taking live calls /
emails and ensure good through-puts
Required:
Required : Undergrad /Graduate in any discipline with 2-4 years of work experience with some previous experience in a similar role.
Contact detailsReena Baldota
Email-
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