Desktop Support

2 weeks ago

Dindigul, Tamil Nadu, India Sharp Brains Ltd Full time

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Ask targeted questions to diagnose problems
  • Guide users with simple, stepbystep instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements and skills

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Handson experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and antivirus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problemsolving and multitasking skills
  • Customeroriented attitude

Job Types:
Full-time, Part-time, Temporary, Contract

Shift:

  • Day shift

Work Location:
In person

  • Desktop Support

    2 months ago

    Dindigul, India Sharp Brains Ltd Full time

    **Responsibilities** - Address user tickets regarding hardware, software and networking - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Conduct remote troubleshooting - Test alternative pathways until you resolve an issue - Record technical issues and solutions in logs - Direct unresolved issues to the...