Customer Success Specialist

1 week ago

Bengaluru, Karnataka, India Scrut Automation Full time

Job Description:
Customer Success Specialist

Role DetailsPosition:
Customer Success SpecialistLocation: BangaloreShift timings : 10am- 7pm IST


About SCRUT AutomationScrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease.

With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience.

Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East.

Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.


Overview of the Job ProfileBusiness/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business.

The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities
  • Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency
  • Onboard customers with Integration support and drive adoption of the product
  • Represent the voice of the customer and influence the product development roadmap
  • Empathise with every aspect of the customer experience, putting customer's needs first
  • Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
  • Track programs to move towards Perfect on a scale of 10 in customer satisfaction) and to establish new capability
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR)

Requirements

  • Bachelor's degree in Business, Operations Management or a related field.
  • Have 2-4 years of experience in Customer Success or Account Management at a SaaS company
  • Have experience in the cybersecurity or compliance industry
  • Have clear and thoughtful communication skills, with a strong critical thinking ability
  • Problem-solving ability and customer-centric outlook
  • Be comfortable with talking through technical concepts with a technical audience
  • Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need itWhy should this job excite you?
  • Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India
  • A high-performing action-oriented team
  • Immense exposure to the founders and the leadership
  • Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
● The competitive compensation package, benefits, and employee-friendly work culture

Note:
Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

  • Customer Success Specialist

    18 hours ago

    Bengaluru, Karnataka, India Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Customer Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

    Job Description - CSSExperience : 3 - 5yrsShift Timing : 12noon - 9PM Objectives of this RoleOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfactionTo better customer adoption by meeting up upsell/cross sell...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities: We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions.You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India ANSR Full time

    Role and Responsibilities:We're searching for a passionate and experienced Customer Success / Onboarding Specialist to join our growing team You will play a pivotal role in ensuring our customers get the most value from our HR technology solutions. You'll be responsible for guiding new customers through the onboarding process, driving product adoption, and...

  • Student Success Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Byju'S Full time

    Job Requirements Job Title: Student Success SpecialistCompany Name: BYJU'SLocation: Chennai, Bangalore/BengaluruSalary: ₹3-3.5 Lacs P.A.Employment Type: Full Time, Permanentdiversity_icon: Women candidates preferredJob Description:Join BYJU'S as a Student Success Specialist and embark on an exciting journey to guide students using BYJU'S App Learning...

  • Customer Success Engineering – Apprentice

    1 week ago

    Bengaluru, Karnataka, India Trellix Full time

    Customer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in TestSoftware EngineerSoftware...

  • Head of Customer Success

    1 month ago

    Bengaluru, Karnataka, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Head of Customer Success

    3 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success Engineer Apperentice

    1 week ago

    Bengaluru, Karnataka, India Trellix Full time

    Senior Customer Success ManagerCustomer Success Engineer ApperenticeCustomer Success Engineering - ApprenticeEndpoint Security ApprenticeInternEDR Detection EngineerSolutions EngineerCustomer Success Manager - Poland (German Speaking)Industrial Security Specialist (CSSO/FSO)Sr. Product Certification Program ManagerAccountantSoftware Development Engineer in...

  • Client Success Specialist

    1 week ago

    Bengaluru, Karnataka, India Decision Foundry Full time

    Welcome to Decision FoundryWe are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.We win as an organization through our core tenets. They include:One Team. One...

  • Customer Success Engineering – Apprentice

    1 week ago

    Bengaluru, Karnataka, India Trellix Full time

    Senior Customer Success ManagerCustomer Success ManagerCustomer Success Manager, Public SectorSoftware Development EngineerSr. Software EngineerRevenue AccountantSolutions EngineerNew Business Enterprise Inside Sales RepCustomer Success ManagerCustomer Success Manager - Poland (German Speaking)Channels Program ManagerCustomer Success Engineer...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India RamSoft Full time

    What will you do? Develop and maintain strong relationships with key customers Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available Manage customer renewals and upsell opportunities Use Salesforce to monitor, document and report on customer usage and satisfaction Act as a liaison...

  • Digital Customer Success Associate

    1 week ago

    Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/445/23-24Industry IT-Software / Software Services / testingLocation BangaloreExperience Range - 6 YearsQualification Graduate***About UsAbout Business UnitRoles and ResponsibilityJob Description: Digital Customer Success SpecialistPosition Overview: The Digital Customer Success Specialist is a pivotal role focused on enhancing the online...

  • Digital Customer Success Associate

    1 week ago

    Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/851/23-24Industry IT-Software / Software Services / testingLocation BangaloreExperience Range - 6 YearsQualification GraduateJob DescriptionAbout UsAbout Business UnitRoles and ResponsibilityJob Description: Digital Customer Success SpecialistPosition Overview: The Digital Customer Success Specialist is a pivotal role focused on enhancing the...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Apna Full time

    About the TeamThe Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a...

  • Customer Success

    1 week ago

    Bengaluru, Karnataka, India Oracle Full time

    Customer Success - Oracle HCM Instructor / Consultant As a member of Oracle Customer Success,you will join a team of SMEs charged with supporting Oracle University's Fusion Applications Technology training content. You will participate in the recording, delivery, creation and sale of Oracle University (OU) training assets including but not limited to...

  • Customer Success Executive

    1 week ago

    Bengaluru, Karnataka, India Pocket FM Full time

    About Pocket FMCompany Description: Pocket FM offers an exciting opportunity to be part of the future of audio entertainment, both in India and globally. We are pioneers in creating a new category within the audio OTT landscape and are building the largest repository of audio streaming content, including audio series, audiobooks, and podcasts, using our...

  • Head of Customer Success

    4 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    JOB LEVELM50EMPLOYEE ROLEPeople ManagerChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and...

  • Head of Customer Success

    3 weeks ago

    Bengaluru, Karnataka, India Adobe Full time

    JOB LEVELM50EMPLOYEE ROLEPeople ManagerChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and...