Patient Care Assistant

2 weeks ago

Noida, Uttar Pradesh, India Shubham Maurya Full time
We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team.

In this role, you will play a pivotal part in ensuring streamlined patient care processes and fostering a positive patient experience.

The position requires strong communication skills, attention to detail, and the ability to effectively manage tasks within a condensed work schedule.


Responsibilities:

PatientInteraction:

  • Serve as the primary point of contact for patients, addressing inquiries,
scheduling appointments, and providing necessary information.

  • Establish and maintain rapport with patients, promoting trust and open
communication.

  • Create a welcoming environment that ensures patient comfort during
interactions.

AppointmentManagement:

  • Coordinate patient appointments, aligning schedules with healthcare
providers and patient preferences.

  • Confirm appointments and communicate relevant preappointment
instructions to patients.

  • Contribute to optimizing the appointment calendar to minimize wait times
and enhance operational efficiency.

DocumentationandAdministration:

  • Maintain accurate electronic health records (EHR) for patients, ensuring
data integrity and organization.

  • Assist with administrative tasks, including paperwork processing and record management.
  • Collaborate with administrative colleagues to facilitate efficient data flow and communication.

Referral Coordination:

  • Support the coordination of referrals to specialists or external facilities,
ensuring timely transfer of pertinent medical records.

  • Facilitate smooth communication of essential information to referred
providers.

TeamCollaborationandFollow-Up:

  • Collaborate with the healthcare team to ensure clear communication
among providers, contributing to comprehensive patient care.

  • Monitor patient progress, treatment plans, and any required followup
activities as directed by healthcare providers.

PatientEducation:

  • Provide patients with essential information about their conditions, available
treatments, and preventive measures.

  • Confirm patients' understanding of postappointment instructions and
recommended follow-up care.

Outstanding Customer Service:

  • Deliver exemplary customer service, demonstrating empathy, patience,
and professionalism when interacting with patients and their families.

  • Address patient concerns and complaints with tact, escalating issues if
necessary

Qualifications:

  • High school diploma or equivalent (Bachelor's degree in healthcare administration or related field preferred).
  • Previous experience in customer service, administration, or healthcarerelated roles is advantageous.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and meticulous attention to detail.
  • Familiarity with medical terminology and electronic health records (EHR)
systems.

  • Compassionate and empathetic approach to patient care.
  • Efficient multitasking abilities within a condensed work schedule.

Job Type:
Part-time

Salary:
₹5,500.00 per month

Expected hours:
per week

Schedule:

  • Day shift
  • Morning shift
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Noida,

Uttar Pradesh:
Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)

Work Location:
In person

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