Sr. NOC Engineer
1 week ago
Job Description:
- Manage 24x7 shifts of NOC Team and prepare weekly roaster Prepare daily, weekly, and monthly reports Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues. Ensure SLAs and Operational standards are met. Handle incident response, troubleshooting and fix for various servers/services. Handle escalations as per policies/procedures Exhibit a sense of urgency to resolve issues. Monitor the stability of our infrastructure with various tools. Communicate clearly on tickets, phone calls made to the teams about various issues. Ensure smooth handoffs between shifts.
Skills? Strong communication & Team management skill.? Strong analytical skills and a desire to learn new concepts and technologies and apply them.? Strong attitude to take ownership and responsibility for the production servers/services.? Familiar with supporting a production application and incident management.
? Good understand-
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