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Executive - Credit Operations
1 week ago
Job Reference
- JR
Job Summary
Executive
- Credit Operations
Job Purpose
Job Duties & Key Responsibilities
- Duties and Responsibilities "
- Customer Service
- TAT
customer complaints and NSR/SR closure Management - Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
- Cross selling the insurance and other products to walk in customers - Cash & Customer Service /NPS and Audit Queries - Service branch maintenance and control - Consistent increase in penetration of CDM/Kiosk - Manage escalations with teams (Centralize/HO) for end to end resolution - Petty cash management - Maintain mínimal errors in audit report published by HO.
"Required Qualifications and Experience
- "
- Understanding of cash & customer service related processes and policies.
- Graduate/Post graduate fresher/with experience
- Ability to work independently and towards deadlines.
- Effective oral and written communication skills"
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