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Sre- Microservices

3 months ago

Bengaluru, Karnataka, India Shell Full time

The Role:

Purpose

  • The Site Reliability & Operations Engineer (SRE) is a member of the Shell ID Services & Operations Management (SOM) function who works in a natural team with developers, infrastructure operators and other IT staff on a range of agile (BizDevSecOps) activities.
  • The BizDevSecOps approach to software development aims for frequent, incremental changes to code versions, which means frequent deployment and testing regimens. Site Reliability Engineer (SRE) must understand the basics of software development languages and be familiar with the development tools used to create new code or update existing code. In the case of technicaldebt backlog items they may be called upon to develop code.
  • The Site Reliability Engineer (SRE) should have the ability to look at and understand how an entire system (product line) works as well as their own specific Products. The ability to step back and conceptually understand how all the pieces fit together is key to being a reliability engineer.

Principal Accountabilities

_ Product Reliability & Operations_

  • Own product operations and be accountable for managing the operational backlog items and technicaldebt items of production platforms as well as being part of service management & integration teams within wider connected portfolio,
  • Collaborates and works with Mobility IT, Vendors and Suppliers for the delivery of secure and reliable products within an integrated Mobility IT landscape.
  • Focus on relentless prioritization to maintain delivery on value, whilst ensuring secure, reliable and efficient operations for the product which are aligned with product roadmap objectives

_ Key Responsibilities_

  • This is a technical role with strong experience in DevOps / software engineering / agile delivery.
  • Supporting clients through the daily BAU activities
  • Ensure issues are reviewed and triaged accurately within agreed SLAs.
  • Investigate, verify and assess impacts of Software defects raised from the business within given deadlines.
  • Provide updates to clients on resolution of Software defects raised during BAU process
  • Manage timely resolution of defects, working closely with the Development and QA teams to complete testing within deadlines
  • Creation and maintenance of related documentation for identified workarounds.
  • Facilitate performance testing and work closely with DBA's
  • Work closely with Production Control to highlight potential issues requiring agreed workarounds to minimize impacts in Production environments
  • Build good working relationships promoting a proactive approach to issues/problems
  • Gain indepth understanding of business processes and challenges in order to manage and prioritize issues raised.
  • Assess the technical aspects of product/ landscape and provide recommendations to scale up the technical maturity and make it ready for future market scenario like size it appropriately.
  • Support technicaldebt backlog items in Sprints, checking the impact and quality of code releases and deployments
  • Work with Service management and understand the customer satisfaction index which requires bug fix/ defect fix / enhancement and scope it within backlog items
  • Defects Management:
  • As part of the BizDevSecOps model, is active in delivering Bug Fixes & Minor Enhancements on either directly or through product team/vendors (L2/L3 tickets)
  • Work with service management team, focus on reducing the incidents with RCA adopting problem management approach and add those items if required to product backlog
  • Analyze results of vulnerability scanning, penetration testing, wireless checks, etc. and incorporate requirements into the product backlog to resolve findings.
  • Ability to develop code on new features by closely working with Product Development team as the need evolves

Special Challenges:

  • Extensive contact with Suppliers, Business team members to middle management (up to JG1), and a wide range of IT teams
  • Contract ownership of services with annual costs of $200k+ per product


 Risks
  • License to Operate, Global reputation, $100's of millions at risk. Failure within these products and services could have effects on Shell's reputation and ability to participate in these markets and fines would be very substantial in some areas (i.e. GDPR).
  • This position manages overall operational delivery for products thereby ensuring availability, reliability, and overall supportability on a 7x24, 365 day basis.
  • Products range in scale from payment authorizing of ~20million transactions a month or customer facing platforms serving more than 100,000 users

Skills & Requirements:
The core IT competences required can be found on My Career in IT.

  • Minimum Education or Certification: 4year Degree related to IT
  • Typical Job Grade of Supervisor/Manager: JG3 or higher
  • Strong exposure towards
  • Must have hands on experience in Azure Service Fabric and Microservices development Handson experience in the languages
  • Po