Concierge Support Specialist

1 week ago

Bengaluru, Karnataka, India Consilio LLC Full time

Overview

About the Company

Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.

Job Summary:

The Concierge Support Specialist's primary responsibility is to provide Consilio's COBALT customers with support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio's COBALT customers (ie. account creations, project access and new engagement tasks).

About the Team

Concierge's primary responsibility is to provide Consilio's COBALT customers with top-tier support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio's COBALT customers (ie. account creations, project access and new engagement tasks).

What You'll Do

With a passion for helping others and solving problems, you'll be helping customers on the phone and via email with their questions on how to login to the system, navigate the interface and perform specific tasks. You'll be hosting customer training sessions on either new user walk throughs or on advanced features such as searching and exports. When you're not answering customer questions, you'll be fulfilling their requests such as account creations and project access requests.

Responsibilities

Provide the highest level of customer service to further solidify the relationship with Consilio's COBALT customers by:

Assistance with logging into the system, navigating the interface and performing specific tasks. Guidance on advanced features such as searching and exporting. Troubleshoot and resolve support issues. Ensure service level agreements are consistently being met.

Have a passion for speaking to customers, with expertise in the following areas:

Security awareness of caller/user identification and approval polices. Customer advocacy when collaborating with other teams and keeping the customer updated on resolution. Awareness of eDiscovery life cycle.

Qualifications

The ideal candidate for this position has/is the following:

Education

Bachelor's degree or higher (any discipline).

Languages

Multilingual in English AND at least one of the following:

Cantonese/French/Mandarin/Spanish/German.

Aptitude

Digital Intelligence – ability to acquire and apply new knowledge related to digital technology. Digital Literacy – ability to find, evaluate and clearly communicate information through multiple mediums.

Experience

Tenure – at least 2-3 years in either customer service or tech support roles. Operating Systems – Windows and Mac. Microsoft 365 – Office (Excel, Word & PPT), Visio and Sharepoint.

Customer Service Skills

Strong communicator – both written and verbally. Active listener – gains knowledge while engaging with the speaker. Team player – capable of working independently or collaboratively with colleagues as situations arise. Flexibility – to adapt to regional communication styles. Patience & Empathy – when supporting customers of varying technical aptitudes. Customer advocate – when collaborating with other teams and keeping customer updated on resolution.

Logical Thinking Skills

Problem Solver – capable of identifying issues and communicating resolution steps clearly. Assessor – can identify scenarios that require escalation to either Supervisor or subject matter experts

Extra Credit for

Previous experience in eDiscovery industry. Previous experience with eDiscovery systems such as Relativity and Brainspace. Previous experience with user access systems such as ActiveDirectory, Azure and Citrix. Existing Consilio employees with at least 1 year tenure.

What Shift You'll Work

OPTION - ROTATIONS - MON-FRI 10pm to 7am / 2pm to 11pm IST

What We Offer

Relativity Review Management Specialist Certification (RRMS) Health and welfare benefits (including medical, dental, vision, life insurance and EAP). Retirement plan. Paid-time off (PTO). Employee Appreciation (Bonusly) and Referral Reward Programs.

Consilio's True North Values

Excellence
We strive to make every client our advocate Passion
We DO because we CARE Collaboration
We win together through teamwork and communication Agility
We flex, adapt and embrace change People
We value, respect and invest in our teammates Vision
 We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Concierge Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Consilio LLC Full time

    OverviewAbout the CompanyConsilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges.Job Summary:The Concierge Support Specialist's...

  • Concierge Associate

    1 week ago

    Bengaluru, Karnataka, India Hilton Full time

    Concierge AssociateA Concierge Associate serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.What will I be doing?A Concierge Associate, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing...

  • Software Onboarding Specialist

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    Job Description:We are seeking a highly motivated and customer-oriented individual to join our team as a Software Onboarding Concierge. As a Software Onboarding Concierge, you will be responsible for ensuring a seamless onboarding experience for our clients, guiding them through the setup process, and addressing any questions or concerns they may...

  • Software Onboarding Specialist

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Job Description:We are seeking a highly motivated and customer-oriented individual to join our team as a Software Onboarding Concierge. As a Software Onboarding Concierge, you will be responsible for ensuring a seamless onboarding experience for our clients, guiding them through the setup process, and addressing any questions or concerns they may...

  • Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Spectrum Consultants India Private Limited Full time

    Support Specialist - Licensing Full Stack SummaryExperience Required:YearsJob Term:PermanentLocation:BangaloreCategory:ERP Development/SupportWorld's leading semiconductor IP company.Job Overview:Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational support and...

  • Business Support Specialist

    1 week ago

    Bengaluru, Karnataka, India State Street Corporation Full time

    Business Support Specialist - Emerging LeadJob DescriptionWho we are looking forWe are looking for aBusiness Support Specialistto support our 1st Level Business Support Team.We are looking for aBusiness Support Specialistto support our 1st Level Business Support Team.What you will be responsible forAs a Business Support Specialist you willsupport the correct...

  • IT Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Databricks Full time

    GAQ323R7MissionDatabricks is seeking an experiencedIT Support Specialistto enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects that...

  • Software Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Desktop Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Marlabs Software Pvt Ltd Full time

    Marlabs is looking for a highly skilled Desktop Support Specialist to be part of our dynamic IT team.As a Desktop Support Specialist, your main role will involve providing technical assistance and support for our desktop systems, software, hardware, and peripherals, working closely with end-users to solve technical issues, performing system upgrades and...

  • IT Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Databricks Full time

    GAQ323R7MissionDatabricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects that...

  • IT Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Databricks Full time

    GAQ323R7 Mission Databricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects...

  • Business Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India State Street Full time

    Job DescriptionWho we are looking forWe are looking for a Business Support Specialist to support our 1st Level Business Support Team.We are looking for a Business Support Specialist to support our 1st Level Business Support Team.What you will be responsible forAs a Business Support Specialist you willsupport the correct and efficient use of our MiddleOffice...

  • Business Support Specialist

    1 week ago

    Bengaluru, Karnataka, India State Street Full time

    Job Description Who we are looking for We are looking for a Business Support Specialist to support our 1st Level Business Support Team. We are looking for a Business Support Specialist to support our 1st Level Business Support Team.What you will be responsible forAs a Business Support Specialist you will support the correct and efficient use of...

  • Software Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Kardex Full time

    Kardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...

  • Support and Services Specialist

    1 week ago

    Bengaluru, Karnataka, India Jabra Full time

    Would you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused...

  • Desktop Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Marlabs Software Pvt Ltd Full time

    Job Title: Desktop Support Specialist Company: Marlabs Marlabs is looking for a highly skilled individual to join their dynamic IT team in Bangalore as a Desktop Support Specialist. If you have proficiency in resolving Outlook issues, experience in team add-ins issues, knowledge of O365 licenses and types, familiarity with active directory uses, handling...

  • Support Specialist I, Customer Support

    1 week ago

    Bengaluru, Karnataka, India Livestream Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Practo Full time

    Job Description : Product Support Specialist at Practo Technologies Pvt Ltd Position: Product Support Specialist Location: Bangalore Department: Corporate Client Services Company Overview: Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical...

  • L1 Support Specialist

    1 week ago

    Bengaluru, Karnataka, India OnebyZero Pte Ltd. Full time

    The L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users. You will be...

  • Support Specialist

    1 week ago

    Bengaluru, Karnataka, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job SummaryWe are seeking a highlymotivated individual to join our team as an EUC Corporate HardwareCoordinator and Customer Support Specialist. In this role you willbe responsible for managing hardware activities for all GEO regionsincluding coordination of hardware returns shipments replacementsetc. Additionally you will provide customer support and...