Lead Associate

2 weeks ago


Gurgaon, Haryana, India WNS Full time
Job Description

Should have minimum experience of 4-5 years in US Healthcare RCM Concepts & B2 C Collections and 1 year in training, on papers

Should have hands on experience on
Handling outbound & inbound calls, to and from customers/patients & guarantors, collect on their delinquent accounts.
Work on delinquent accounts with a sense of urgency, in an effort to collect and reduce past due inventory, and in an effort to prevent accounts from being assigned to an outside collection agency
Overcome customer objections and concerns in a timely and effective manner which may include researching matters independently or with other departments
Negotiate best possible arrangements which may include settlement, re- contracts and payment plans etc
Follow company policies and procedures including being compliant with all applicable collections laws and HIPPA

Qualification:
Minimum Graduate
Basic Computer Skills & Proficiency in MS Tools - word, Power Point, Teams etc.,

Other Expertise required
Excellent customer service skills
Strong verbal and written communication skills including excellent phone etiquette
6-12 months of prior experience either in Collections, Call Center; preferred
Knowledge of collections laws (i.e.
FDCPA, TCPA & Rosenthal) & HIPAA compliance strongly preferred
Mandate language skills - English (Advanced Intermediate & Above)
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