Investigations

1 week ago


Bengaluru, Karnataka, India Deutsche Bank Full time

Investigations:

Job ID:

R0307923
Full/Part-Time:Full-time
Regular/Temporary:Regular
Listed:
Location:Bangalore
Position Overview:


Job Title - Payments Processing Analyst, NCT

Location - Bangalore, India

Role Description


The Payments Processing Operator is responsible for the accurate and timely processing of all types of payments including processing of physical cash/valuables, as well as the handling of cash related investigations.

This includes the processing of time-critical, complex transactions on behalf of the Bank's internal and external clients, cash-related investigations involving enquiries from clients and internal stakeholders on cash payments before and after execution.

It often involves time critical, potentially complex or in some cases regulated tasks including interaction with internal and external stakeholders.


The Payments Processing Operator undertakes the complete and accurate capturing of payment transactions including physical cash/valuables transactions, ensuring that all payment-related information and relevant parties are processed according to established Service Level Agreement (SLAs) and industry guidelines.

In addition, the Operator should ensure that procedures are properly executed to reduce processing risk and identify potential areas for process improvement whether internally within the Bank or for our clients.


The Payments Processing Operator may also be in direct contact with clients in relation to payment processing offered by the Bank if this is agreed with respective front office functions.

They may need to deal with the escalation and remediation of client complaints as well as managing relationships with the front office and other internal and external parties at an appropriate level.


What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under child care assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

Your key responsibilities

Processing Standards

  • Process items adhering to procedures and cutoff times.
  • Assist the team in the day to day operations. Liaise with the sending location in case of any clarification.
  • Communicate to the team all process related clarifications received from the sending location.
  • Collate data regarding process issues and communicate the same to the Manager.
  • Carry out all the EOD functions as per checklists and maintain the relevant records.
  • Ensure that all selfassessment reports and backup papers are signed by the responsible person after checking and the report is countersigned by the Team Manager.
  • Maintain a record of all the relevant changes in procedural aspects Collate data regarding changes to the KOP and communicate the same to the Manager.
  • Ensure training of new recruits as per the Training Module.
  • To ensure proper backups are created within the department

Escalation

  • Escalate issues to supervisors and managers as per the escalation procedure.
  • Keep Team Manager advised of the exceptional occurrences, to enable appropriate action.
  • Ensure that all procedures laid down for process are adequately followed. Ensure compliance of internal regulations
  • To escalate any process related ambiguities to their respective supervisors or manager for clarification

Compliance

  • To communicate all potential business opportunities which have been identified in the course of regular transaction and to assist the management in the efforts for business development

Business Opportunities

  • To achieve the Job objectives set within the timelines agreed.
  • Contribution to innovation.
  • Contribute ideas with the objective of achieving excellence in service quality.
  • Carry out the monthly departmental selfassessments, based on the checklists.
  • Ensure that the checking is done in true spirit and evidences all control lapses with suggested actions.

Additional Responsibilities

  • Ensure all amendments and or updates to the KOP are made on the defined timelines.
  • Ensure training of new recruits as per the Training Module.
  • Carry out tests or quizzes to assess the trainees
  • Maintain all relevant training records.
  • Assist the manager in preparation of various team related MIS

skills and experience

  • Clear understanding of Payments flow
  • Well versed with SWIFT
  • Risk and Regulatory
  • Payments, SWIFT Back office operation, Operation Risk
  • Minimum Graduation in any stream.

How we'll support you

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and supp


  • Bengaluru, Karnataka, India Flipkart Full time

    Specialist-Investigations About the team: The Ethics and Compliance team oversees compliance matters, promotes anorganizational culture that encourages law abiding and ethical conduct. They are alsoresponsible for increasing employee awareness of the company's compliance andethics programs and facilitate the development & operation of these programs. The...


  • Bengaluru, Karnataka, India Flipkart Full time

    Job title: Manager-InvestigationsAbout the Team:The Ethics and Compliance team oversees compliance matters, promotes an organizational culture that encourages law abiding and ethical conduct. They are also responsible for increasing employee awareness of the company's compliance and ethics programs and facilitate the development & operation of these...


  • Bengaluru, Karnataka, India MEDI ASSIST INSURANCE TPA PRIVATE LIMITED Full time

    Roles and ResponsibilitiesInvestigation CoordinatorsVisit specific hospitals and collect documents from hospitalsUpload documents in the portalPrepare investigation report in the specific formatsTimely completion of the assigned investigation CasesInvestigation DoctorsReview the documents collected by the insurance coordinators and prepare investigation...


  • Bengaluru, Karnataka, India HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Field Investigator

    1 week ago


    Bengaluru, Karnataka, India Sleuths India Consultancy (P) LTD. Full time

    Job Title: Field InvestigatorAs a Field Investigator for a private detective agency, your primary responsibility is to conduct investigations on behalf of clients, gather evidence, and provide accurate and timely reports. You will be working under the direction and guidance of the agency, and you may be assigned to various cases such as missing persons,...

  • Investigations

    1 week ago


    Bengaluru, Karnataka, India Deutsche Bank Full time

    Investigations:Job ID:R0311592Full/Part-Time:Full-timeRegular/Temporary:RegularListed: Location:BangalorePosition Overview:Job Title: Payment Processing Analyst**Location - BangaloreRole Description:The Payments Processing Analyst is responsible for the accurate and timely addressing of all types of payments queries from DBTCA's and DBAGNY's clients/Street...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    Bachelor's degree's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Assistant to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior...


  • Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    's Fulfillment by Amazon (FBA) Credit Operations team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of...


  • Bengaluru, Karnataka, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group's Risk Management function and provides second line Fraud Risk oversight for the firm's front office and support / control functions. The role of the Fraud Investigations Manager entails leading a team of Fraud Investigators in alignment with the...


  • Bengaluru, Karnataka, India timesjobs Full time

    ## Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. Ideal applicants will have...


  • Bengaluru, Karnataka, India HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to...


  • Bengaluru, Karnataka, India Bitquery Full time

    Job Summary: The Cryptocurrency Investigator will play a critical role in investigating cases of cryptocurrency fraud, recovering stolen assets, and providing expert analysis on blockchain transactions. The ideal candidate will have a strong background in blockchain technology, cryptocurrency markets, and asset recovery techniques.Note - Please note this is...


  • Bengaluru, Karnataka, India First Abu Dhabi Bank Full time

    Job Description Job Purpose: The Group Fraud Risk & Investigations function is part of the group's Risk Management function and provides second line Fraud Risk oversight for the firm's front office and support / control functions. The role of Specialist Fraud Investigator is to support the VP Fraud Investigations in the delivery of the function's...


  • Bengaluru, Karnataka, India Uber Full time

    About the RoleUber's Security Response and Investigations (SRI) team is the cybersecurity incident response body at Uber. SRI responds to security incidents and mitigates security threats across the company.The SRI team is made of three teams: vSOC (virtual Security Operations Center), Investigations and Automation, and Incident Command. You will be joining...


  • Bengaluru, Karnataka, India PhonePe Full time

    About PhonePe Group: PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...


  • Bengaluru, Karnataka, India slice Full time

    Company Descriptionslice, feel easy with money.slice's purpose is to make the world better at using money and time, with a major focus on providing the best consumer experience. We believe that the best product will always transcend customer demographics, like how great music touches most of us.slice app brings a fast and simple way to make payments and...


  • Bengaluru, Karnataka, India Applied Materials Full time

    Investigator, Digital Forensics Team:Position Description:Applied Materials Has An Exciting Opportunity To Join A World Class Global Investigations And Digital Forensics Team. The Investigator Will Be Part Of A Multi-Disciplinary Team That Works Collaboratively Within Legal And Jointly With The Information Security, Business Unit, And Corporate Services...

  • Risk Investigator

    1 week ago


    Bengaluru, Karnataka, India PhonePe Full time

    About PhonePe Group:PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as...


  • Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    1+ years of customer service experience Speak, write, and read fluently in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or ecommerceAbout the team:The mission of Shopping Experience Protection Operation (SEPO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors,...

  • Spro Investigator

    1 week ago


    Bengaluru, Karnataka, India ADCI - BLR 14 SEZ Full time

    Qualification 1. Graduate in any discipline is required.Chinese language proficient (advanced level - HSK3 and above)Researches and evaluates facts surrounding buyer and/or seller transactions.Takes appropriate action on investigated transactions based on established SOPs and tools.Documents their actions by providing detailed annotations.Qualification 1....