Manager, Membership Quality
1 week ago
Manager, Membership Quality & Reputation
Location: Gurugram, India
Shift: Night Shift/EMEA Hours (16:30 - 01:30 IST)
As the Manager of Membership Quality & Reputation, you will lead a team in Gurugram, India, overseeing both Associates and Senior Associates. Reporting to the Director of Member Success India, your role is critical in maintaining the standards of GLG Network Members.
Responsibilities Include (but are not limited to):
- Developing the skills of team members through coaching and feedback, while ensuring performance standards are met
- Guiding the team to achieve or exceed set goals
- Providing hands-on support for staffing and problem-solving, optimizing work distribution, and enhancing workflow processes
- Introducing new procedures and guidelines to enhance decision-making related to Network Management quality concerns
- Working closely with various internal teams, including Compliance, to uphold the integrity of engagements and maintain updated Network Member profiles
- Innovating strategies to identify and address potential quality issues for better screening processes
- Engaging with Network Members and internal stakeholders to resolve issues and escalations
- Investigating quality concerns escalated from other departments or reports to ensure adherence to quality standards
- Undertaking any other duties as required
You will have most of the following:
- 8+ years' experience in compliance, risk management, quality control, communications, or related fields
- Minimum of 4 years in team leadership or management with a Bachelor's degree in relevant majors and 1+ years of managerial experience
- Excellent communication skills and experience in handling challenging situations with diplomacy
- Demonstrated ability to collaborate effectively with internal and external stakeholders at all levels
- Strong attention to detail in fast-paced environments
- Proficiency in problem-solving and critical thinking
- Initiative-taking and decisiveness
- Passion for continuous learning, especially in a tech-driven setting
- Track record of promoting quality and successful teamwork across units
- Leadership skills in team development through mentorship and delegation
- Comfortable working EMEA hours (16:30 – 01:30 IST)
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