Business Manager

1 week ago

Indore, Madhya Pradesh, India Airtel Full time

Key Responsibilities

Hiring Management : Understanding of hiring process followed at partner end; Owning hiring validation 100%; Active involvement in hiring process at partner end to gauge the quality of manpower being on boarded and adherence to the contracted job description.

Training & Quality Management : Engage with NHIP batches to understand training effectiveness ; Suggest changes in training content for new product & processes- drive the suggestions to closure; Ensure refreshers are conducted as per schedule – regularly sit thru refreshers/NHIP.

Process mapping & management : Process fix and ship ; Test all new product launches and initiate live demo on floor; Ensure and participate in briefings being done on floor. Dissemination of briefing to be checked basis dipstick and random test calls ;Suggest changes/simplification covering the entire gamut right from training content, quality legend, SOP, applications to processes ; Ensure adequate manpower on board as is directed contractually. Work with Partner on capacity assumptions taking into account various risks . Festivities, exams, competition setup etc.

Customer Management : Influence the culture of call listening at partner's end for both middle & senior management to relate to customer's agony and improve call handling etiquettes ; Outcall repeat callers & display true spirit of being an airtel ambassador to create partner sensitivity on call handling for agonized customers ; Focus group discussion with CCE's and team leads to understand health of the process & their pain points, if any-

Org: Airtel Designation: Experience: 0-34 years Position Type: TBD

1/2

8/24/2020

weekly drive key KPI by problem solving; understanding trends and influencing partner team towards alignment .
Reporting Management : Ensure availability of adequate information, historical data and performance metrics; Validation of all KPI's being reported from a governance standpoint to ensure no leakage leading to impact on financials / customer experience ; Review prevalent KPIs and their thresholds ; Ensure check on all contracted parameters for the process are readily available. Partner & Relationship Management : Take ownership of delivering partner satisfaction ; Ensure partner's readiness and capabilities to support airtel' s growth strategies. Alignment of partner to airtel' s strategies and long-term plans ; Manage change within the organization and resolve conflicts that may arise between the Partner and Airtel ; Showcase achievement and best practices adopted by partner across the fraternity thereby ensuring consistent qualitative delivery and motivation.
Knowledge Management : Possess in-depth knowledge of hosted solution ; Expertise in application and ID management ;Should be aware of all airtel products and ensure conversion of partner onto these products.

Experience & Skills Skills Required

Call center skill set mapping / routing technology - post joining
Airtel Applications (DT/CRM/UD - Post joining Process/Product trained/Call taking - post joining Understanding of basic WFM semantics

Educational Qualifications (must have)

Graduate, pref. post graduate
Must know to read, Write and speak :English and Hindi, and regional language for the said circle.

Work Experience (must have)

6+ yrs. with min. 3 yrs. in a BPO/Telecom Should have managed large teams

  • Business Development Manager

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Company OverviewEVitamin Business Consulting Pvt. Ltd is an e-commerce and digital marketing service provider based in Indore. With a range of services including SMM, PPC, web design, digital marketing, and more, we cater to all online business needs.Job OverviewExciting opportunity for a Junior Business Development Manager with 1 to 3 years of experience in...

  • Business Development Executive

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Company OverviewE-vitamin is an e-commerce and digital marketing service provider in Indore, offering SMM, PPC, A+ Content, Cataloguing, Web Design, Digital Marketing, E-commerce Solutions, Content Management, and Advertising services.Job OverviewEntry-level Business Development role at E-vitamin Business Consulting Pvt. Ltd in Indore. Full-Time position for...

  • Business Development Executive

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Company OverviewE-vitamin is an e-commerce and digital marketing service provider in Indore, offering SMM, PPC, A+ Content, Cataloguing, Web Design, Digital Marketing, E-commerce Solutions, Content Management, and Advertising services.Job OverviewEntry-level Business Development role at E-vitamin Business Consulting Pvt. Ltd in Indore. Full-Time position for...

  • Business Development Associate

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Company OverviewE-vitamin is an e-commerce and digital marketing service provider established in Indore. They offer a plethora of services including SMM, PPC, A+ Content, Web Design, Digital Marketing, E-commerce Solutions, and more. With employees, they have solutions for all online business needs.Job OverviewBusiness Development Associate role at EVitamin...

  • E-Commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    E-Commerce Business Associate Job Description We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives To retain long-term consumer...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Job Title: E-Commerce Business Associate Job Description We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives To retain long-term...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    We are looking for a customer-centric and cordial E-Commerce Business Associate whocan streamline all e-commerce activities. You should be able to forecast sales andresolve conflicts. You should be able to grow the business using positive customerexperience.Job Objectives To retain longterm consumer relationships Coordinate with the E-Commerce Manager in...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    Job Title: E-Commerce Business AssociateWe are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.Job Objectivesl To retain long-term consumer relationshipsl...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    We are looking for a customer-centric and cordial E-Commerce Business Associate whocan streamline all e-commerce activities. You should be able to forecast sales andresolve conflicts. You should be able to grow the business using positive customerexperience.Job Objectives To retain longterm consumer relationships Coordinate with the E-Commerce Manager in...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    We are looking for a customer-centric and cordial E-Commerce Business Associate whocan streamline all e-commerce activities. You should be able to forecast sales andresolve conflicts. You should be able to grow the business using positive customerexperience.Job Objectives To retain longterm consumer relationships Coordinate with the E-Commerce Manager in...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    We are looking for a customer-centric and cordial E-Commerce Business Associate whocan streamline all e-commerce activities. You should be able to forecast sales andresolve conflicts. You should be able to grow the business using positive customerexperience.Job Objectives To retain longterm consumer relationships Coordinate with the E-Commerce Manager in...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    We are looking for a customer-centric and cordial E-Commerce Business Associate whocan streamline all e-commerce activities. You should be able to forecast sales andresolve conflicts. You should be able to grow the business using positive customerexperience.Job Objectives To retain longterm consumer relationships Coordinate with the E-Commerce Manager in...

  • Ecommerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt. Ltd. Full time

    E-Commerce Business AssociatePosition Type: Full TimeWork Location : IndorePosition Requirement:-  Managing Online Portals of the clients-  Manage online e commerce account of clients-  Responds to customer web inquiries regarding online merchandise or service orders-  Assists customers with product selection, answers basic questions, and...

  • Business Development Manager

    1 week ago

    Indore, Madhya Pradesh, India Toolify Private Limited Full time

    Note: Female Prefer Dear Candidate please read JD before applyAnd Please do not apply if you don't have (SAAS) based (Software Sales) exp or your current CTC more then 7LPAJob Summary:The Business Development Manager will be responsible for identifying, developing, and managing new business opportunities and partnerships. This role requires a strategic...

  • Business Development Manager

    1 week ago

    Indore, Madhya Pradesh, India Quazma Full time

    Company: Quazma Techno SolutionsAbout Us:Quazma Techno Solutions was founded in 2014 in the IT hub of Madhya Pradesh, Indore. It was founded with the sole idea of offering exceptional web development services and outsourcing services across the world.With time, we have emerged growing our network in service offerings. We offer CMS Web Development, Front-end...

  • E-commerce Business Associate

    1 week ago

    Indore, Madhya Pradesh, India Evitamin Business Consulting Pvt Ltd Full time

    Position Type: Full TimeWork Location : IndorePosition Requirement: Managing Online Portals of the clients Manage online e commerce account of clients Responds to customer web inquiries regarding online merchandise or service orders Assists customers with product selection, answers basic questions, and suggests various product options that are...

  • Business Development Manager

    1 week ago

    Indore, Madhya Pradesh, India Raheja Solar Food Processing Full time

    Company DescriptionRaheja Solar Food Processing is a social enterprise based in Indore, working to increase the income of small farmers and reduce food waste. The organization has developed an affordable and DIY portable solar dehydrator that helps farmers convert their food surplus into high-value ready-to-eat products. By connecting farmers to companies,...

  • Business Relationship Manager

    1 week ago

    Indore, Madhya Pradesh, India Standard Chartered Bank Full time

    :Ongoing Responsibilities Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Priority Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Liabilities, Insurance and Investment for such customers as mandated by the Bank. It...

  • Amazon Account Management

    1 week ago

    Indore, Madhya Pradesh, India EVitamin Business Consulting Pvt. Ltd Full time

    Company OverviewE-vitamin is an e-commerce and digital marketing service provider based in Indore. Offering services in SMM, PPC, A+ Content, Cataloguing, Web Design, Digital Marketing, and more. A one-stop solution for online business requirements.Job OverviewJunior Amazon Account Manager role with 1-3 years of experience in Indore. Full-Time employment...

  • Business ManagerGeneral Manager

    1 week ago

    Indore, Madhya Pradesh, India Maneva Consulting Pvt. Ltd Full time

    GreetingsFromManeva JobDescription JobTitle Business Manager/GeneralManager LocationIndore Experience5 10Years Requirement: Lead ateam of sales professionals and financial advisors focused onclientacquisition. Set cleartargets and goals for the team and guide to ensure they meet orexceed performance expectations. Overseeand coordinate lead generation...