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Front Office Executive
2 weeks ago
- To greet and attend visitors including VVIP at the reception and coordinate with respective
- To ensure checking the IDs, issuing entry passes, signing IN / OUT register etc.
- To coordinate with site team for celebrations / festival decorations / other initiatives.
- To receive and log calls/complaints/requests from client/staff.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to client within defined TAT.
- To analyse requests and complaints pattern and initiate corrective action on high TAT queries.
- To generate and analyse report of complaints log v/s TAT on monthly basis.
- To notify the facility manager / site team for any emergency situations.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To maintain updated telephone list including emergency/ important stakeholders contacts for quick
- To provide service request responses to customer in appropriate manner within TAT.
- To ensure logging in all the complaints in the helpdesk software.
- To ensure adherence to company and client policies and SOPs
Job Types:
Full-time, Permanent
Salary:
Up to ₹35,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
Education:
- Bachelor's (required)
Experience:
- total work: 2 years (required)
Language:
- Hindi (preferred)
- English (required)
Work Location:
In person
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