Front Office Executive

2 weeks ago


Gurgaon, Haryana, India Makoto HR Solutions Full time
To manage entire Complaint management and ensure on complaints closure

  • To greet and attend visitors including VVIP at the reception and coordinate with respective
stakeholders.

  • To ensure checking the IDs, issuing entry passes, signing IN / OUT register etc.
  • To coordinate with site team for celebrations / festival decorations / other initiatives.
  • To receive and log calls/complaints/requests from client/staff.
  • To assign the queries / complaints to technical and soft services team immediately for resolution.
  • To track and close the complaints in coordination with respective stakeholders.
  • To ensure consistent and timely responses to client within defined TAT.
  • To analyse requests and complaints pattern and initiate corrective action on high TAT queries.
  • To generate and analyse report of complaints log v/s TAT on monthly basis.
  • To notify the facility manager / site team for any emergency situations.
  • To escalate unresolved complaints and queries to concerned authority for closure.
  • To maintain updated telephone list including emergency/ important stakeholders contacts for quick
response.

  • To provide service request responses to customer in appropriate manner within TAT.
  • To ensure logging in all the complaints in the helpdesk software.
  • To ensure adherence to company and client policies and SOPs

Job Types:
Full-time, Permanent

Salary:
Up to ₹35,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Yearly bonus

Education:

  • Bachelor's (required)

Experience:

- total work: 2 years (required)

Language:

  • Hindi (preferred)
  • English (required)

Work Location:
In person

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