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Power Platform Engineer II
2 weeks ago
Job Title: Power Platform SP -II
Experience: 6 to 8 years
Location: Pune
Job Description The Level 3 Microsoft 365 Support Engineer role is responsible for the administration of Office 365 cloud-based services.
Directly support Microsoft 365 services in an Azure-hosted solution.
Resolve escalated support tickets and requests.
Provide Level III support for SharePoint Online, Power Apps, Power Automate and Power Virtual Agent
Assist customers with minor service requests for SharePoint site and Power Platform flow/app development.
Assist with large-scale tenant to tenant and On-Prem to Online migrations.
Create and maintain technical documentation.
Develop, support and train Level 2 engineers to help resolve Level 2 Office 365 issues.
Strong customer service skills.
Performs related duties as required to contribute :
Bachelor's Degree, preferably in Computer Science, Management Information Systems or technology related field, or equivalent experience.
6-11 Years of progressive experience.
In-depth knowledge of M365 related services and experience is a must.
Expert understanding of SharePoint Online , on premises, SharePoint hybrid and migration
Experience with Power Platform Tools (Power Apps, Power Automate cloud/Desktop, PVA, Power Pages) administration.
Experience with Azure DevOps is a plus
Solid understanding of ITIL/ITSM best practices.
Experience with Email archiving/retention solutions a plus.
Ability to work independently and as part of a team.
Certifications in this field are a plus.
Ability to "look forward" and prepare for future incident resolution.
Strong analytical and problem-solving skills and detail oriented.
Good interpersonal skills; effective team player.
Ability to prioritize workload and consistently meet deadlines.
Strong organizational skills; attention to detail.
Experience using with ServiceNow is a plus.
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