Programme Manager

1 week ago

Hyderabad, Telangana, India Indian School of Business Full time

Job Purpose -To plan, execute and deliver high-quality, effective programme management processes that provide outstanding experience and quality of service to B2C, B2B clients of ISB Digital Learning.


Job Outline -As a Programme Manager, you will play a crucial role in the successful planning, execution, and management of our online learning programmes.

You will be responsible for ensuring the program meets its objectives, driving engagement for programme success and provide an exceptional overall learning experience for the participants.

The ideal candidate will have a strong background in programme management, a passion for education, and the ability to collaborate with cross-functional teams.


The job holder as Programme Manager will play a pivotal role in creating a first-of-its-kind center of excellence at ISB by ensuring that we deliver an enriching learning experience to our learners.


Key Responsibilities:

Planning and Execution:
and execute a comprehensive programme plan, outlining key milestones, deliverables, and timelineswith subject matter experts and platform operations team to ensure the curriculum is up-to-date, relevant, and meets the needs of the target audiencefeedback mechanisms to continuously improve the programme content and deliveryto the SOP for execution and ensure that the programme deliverables are well within the pre-defined SLAs

Engagement:
and maintain relationships with key stakeholders, including content team, platforms team, industry experts, and other internal teamsclosely with marketing and sales teams to promote the programme and contribute to achieving enrollment targetswith technology teams to ensure a seamless online learning platform experienceprogramme feedback to all stakeholders including internal teams, faculty and content teamEngagement & Experience:end-end participant experience, monitor participant engagement and drive initiatives to ensure programme successparticipants informed about the programme schedules, announcements and respond to any queries they may have through WhatsApp, email channelscoordinate and execute key programme events like orientation, synchronous/Live virtual sessions on Zoom and draw insights to improve programmes and participant engagementwith analytics team to analyse the engagement patterns and identify at-risk learners early and plan corrective measures including calls, emails for participant successparticipant engagement, implement feedback mechanisms and address any concerns or issues within the pre-defined SLAswith Finance team to ensure all the participants make programme fee payments and take necessary corrective measuresa sense of community among programme participants through various engagement initiativesReview and

Quality Assurance:
programmes deployed on the learning experience platform to ensure they meet the quality standardsregular assessments of programme effectiveness and implement improvements as neededprogramme delivery meets high-quality standards and adheres to industry best practicesupdated on the latest trends and advancements in online learning to enhance programme offeringsfor Standardisation and Project Managementknowledge of all portals like Salesforce, ISB Online learning platform, Zoho, FreshDesk, review of programmes on Learning experience platform and timelinesand proficiency with project management software to effectively implement and monitor programme management & delivery processesproficiency with creation and management of key reports and dashboards using MS tools and other project management softwareon performance reports, drive timely review of team performance & feedback on various quantitative and qualitative metricsand maintain all procedures and technology systems that are designed to support & monitor continuous improvement of processes by driving their usage for self and amongst team memberssystem improvements and automation initiatives to uphold data driven decision making for programme success


Job Specifications -Qualifications -Graduate /post-graduateSpecific Skills -Demonstrated programme/project management skills; Team management skills; strong attention to detail; demonstrated proficiency in project management software; excellent oral and written communication skills; demonstrated judgment; very good technical and data analytics skills; strong interpersonal skills; event management, team-work, and cross-functional collaboration; exceptional attention to detail and due diligence; client relationship managementDesirable Experience -10+ years working in a project/programme management capacity in a high-growth, dynamic environment; experience in the ed-tech industry is a plus.

Job Interface -InternalManagement TeamAdmin, support and analytics teamDelivery TeamTeamOperations teamExternalClientParticipantsIndustry speakers & Collaborators

Key Responsibilities and % Time SpentProgramme planning, execution - 25%Stakeholder engagement - 10%Participant Engagement & Experience - 35%Programme Review and Quality Assurance - 15%Technology for Standardisation and Project Management - 15%

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