Advanced Analyst

1 week ago


Gurgaon, Haryana, India UnitedLex Full time
About Us

UnitedLex (Erstwhile iRunway India Pvt Ltd ) is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business.

Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.


Kindly go through our company website:

Position:
Advance Analyst

Responsibilities
Follow and execute StandardOperational Procedures to maintain Enterprise Applications and ensuretheir correct functioning and performance to meet SLAs commitments
Continually seek opportunities to increase customersatisfaction and deepenclient relationships
Stay up to date regarding applications' market and offeringsby competitors
Become efficient in navigating through the serversand applications to find and resolve issues
Communicate with customers as required, keepingthem informed of ticket progress
Track and enter dailytime reporting in InTapp.
Follow and revise established SOPs.
Create and deliver ad-hocand monthly reports.
Perform account and access management.
Dispatch support tickets to global Supportteam
Provide first-line, entry level support for eDiscovery Applications such as Relativity, Reveal, Brainspace, Nuix,and internal proprietary software.
Install scripts and applications within eDiscovery Applications such as Relativity, Reveal, Brainspace
Respond to client questions, problems, and work requests on a daily basis.
Follow appropriate procedures for creating, updating, escalating, transitioning, and closing ticketsin Jira.
Flexibility to work any shift, on-callschedule, or othertime frames by management.

Desired Profile:
B. Tech or MCA.
Experience range2+ years.
Create SQL scripting and ad hoc reporting to satisfy client'sspecial needs.
Promptly support end users with complex SQL Queries impacting Application's performance.
Flexible availability to work varied shifts,including evening and weekends.
Ability to work with multi-cultural, global,and multi-time zone teams.
Excellent verbaland written communication skills
Demonstrate excellent customer service skills.
Perform in a highlyfunctional, demanding, and ever-changing environment
Excellent time management skills with the ability to manage conflicting priorities
High sense of urgencyand commitment to exceeding customerexpectations
Must be able to work in a constantly evolving, deadlinedriven and fast-paced work environment.
Customer service, support, and troubleshooting experience.
Engaged and enthusiastic about work and learning
Must be self-motivated, yet willing to work in a team.
Knowledge of MS Office applications, such as Word, Excel, Outlook,and PowerPoint
Attentive to detail

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